Program Manager - Atrium Health Pediatric Gastroenterology Concord FT

Job Summary

Responsible for all aspects of programmatic development of assigned clinical program(s). The Program Manager, in partnership with respective physician Program Director, develops and implements the program strategy to drive growth and affordability; improve outcomes; enhance local, regional, national reputation; and deliver superior patient/caregiver experience. Collaborates with leaders across the system footprint from the operating rooms, labs, in-patient units, imaging, ambulatory offices, and any other services or departments that affect the full continuum of care for the designated diagnosis- based populations of patients served by specific service line.

Essential Functions

• Coordinates with and maintains continuous oversight of all administrative activities in support of program.
• Ensures that operations and employees are in compliance with regulatory and/or accreditation agency standards, policies.
• Develops dashboards, action plans and other tools in order to continuously monitor key performance indicators, including but not limited to: referrals, volume, cost of care, access, quality and safety, appropriateness of care/service, fundraising, research participation.
• Participates with the team to assess, plan, and implement changes as required to achieve goals.
• Lead, manage and track improvement initiatives and program-related projects
• Serve as primary point of contact for the program for internal and external stakeholders
• Develop and maintain highly effective professional relationships with referring providers, program leader colleagues from other systems
• Organizes and coordinates all assigned functions to provide for a smooth cost-efficient operation.

Physical Requirements
Works in an office environment; requires walking, standing and long periods of sitting and computer use; intact sense of sight and hearing required.

Education, Experience and Certifications.
Bachelor’s degree required in related field, Master’s degree preferred. Consulting and/or project management experience preferred. 5 years of related experience preferred. Experience with Microsoft Office suite of tools is required. Proven track record of achieving goals timely and collaboratively. Excellent written and verbal communication