Atrium Health Supervisor - Medical Records Operations FT

Overview

Job Summary

Manages the operations of Release of Information within the Medical Record Department. Assists, motivates, and maintains the highest level of productivity in order for the department personnel to properly disclose information to requestors in a timely and efficient manner.

Essential Functions

• Hires, manages, trains, and evaluates personnel for productivity and effectiveness according to departmental and hospital policies/procedures.
• Assures that requests for information adheres to turnaround time specified by KPI measures, for both Release of Information and vendor copier service.
• Protects patient health information from unauthorized use or disclosure.
• Responds to valid written subpoenas to produce requested documents in a timely manner.
• Collaborates with Risk Management, Legal, and Privacy departments on ROI issues.
• Controls activities of the department by establishing standards, checking results, and taking corrective action. Provides direction and assistance in the solution of problems.
• Performs follow-up on any problems identified in the Release of Information area.
• Monitors and maintains DMI reports. Extrapolates data to ensure efficiency of operations is consistent with DMI standards.
• Performs Record Custodian duties, to include, court appearances and other related functions.
• Monitors and processes all requests related to release of electronic copies of medical records to include CDs and secure email, etc.

Physical Requirements

Must be able to travel to court appointed destinations. Works in a fast-paced office setting. Work requires good concentration, mobility, and ability to make sound decisions at a rapid pace. Work requires approximately one-third of time sitting. Must be physically able to move around the office, hospital, as well as other medical record locations. Must be able to reach and bend; or requires close visual effort of a straining nature; in excess of 50% of the time.

Education, Experience and Certifications

High School Diploma or GED required; Bachelor's Degree preferred. Managerial experience preferred or 3 years experience in a medical record department, preferably release of information or an attorney's office. Must have excellent critical thinking skills, excellent communication and organization skills. RHIT/RHIA preferred. Knowledge of windows-based functions required. Ability to adjust to change in policies, procedures, schedules and fluctuations in workload.