Patient Advocate, Executive Health Services

Overview

Job Summary

Greets all arriving patients and families and performs administrative duties. Schedules appointments, performs patient registration tasks, cashier-related functions and various data entry and clerical and office work.

Education, Experience and Certifications

• High School Diploma or GED preferred. 
• 1-year medical receptionist experience preferred. 
• Experience with medical terminology, data entry, computer skills required. 
• Proficient typing and accurate spelling required. 
• Experience or familiarity with other CAM therapies preferred. 
• Requires excellent oral and written communication, organizational, time management, professionalism, group facilitation and customer relation skills.

Essential Functions

• Answers multi-line telephone, provides routine information to callers and patients, takes messages and places pages.
• Contacts patients by telephone to confirm scheduling information and communicates patient schedules and changes to the appropriate staff.
• Performs patient check-in and initial patient registration tasks and ensures accurate completion of forms.
• Collects patients' post charges and payments. Completes patient receipts in a timely fashion.
• Orders, monitors, and stocks all paper supplies including retail items.
• Processes incoming and outgoing mail and supply deliveries.
• Files and maintains an orderly medical records system.