Referral Coordinator, Ophthalmology

Overview

Job Summary

Responsible for developing and maintaining a referral relations program by promoting clinic physician services and other services to external medical professionals (referral sources).Monitors staff communication with referral sources. Facilitates communication between clinic physicians and referral sources.

Education

High School Diploma or GED General Studies Required

Certifications, Licensures and Registrations Credential

CMA/RMA/NCCT Preferred

Experience

2+ Customer Service in Healthcare Setting preferred

Additional Knowledge, Skills, and Abilities

• Basic computer skills required
• Excellent oral and written communication skills
• Ability to perform multiple tasks and work independently
• Ability to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors
• Ability to understand and comply with policies and procedures. 

Job Specific Duties

• Coordinates and facilitates physician/consumer relations and customer service activities
• Communicates and responds to customer needs in a professional, positive manner building credibility and rapport with all contacts.  Communicates new information related to all clinical services and referral protocols for Regional Physicians
• Receives, researches and completes, in a timely manner, all inquiries and requests ensuring optimum customer satisfaction.  Assumes ownership of each transaction.  Maintains high level of accuracy in all data collection and entry, appropriately following through and documenting the interaction.
• Employs a systematic approach in problem solving; makes decisions based on thoughtful analysis of the situation, and evaluation of the alternatives. Provides documentation as needed.
• Demonstrates professional telephone technique with strong focus on communication style and knowledge of Regional Physicians to include its partners and affiliates.
• Maintains professional standards by participating in orientation, training and seminars. Remains current on changes in policies and protocols
• Upholds a professional working relationship at all times and adheres to department rules. Practices teamwork and adheres to Standards of Behavior.
• Other Duties Performs other duties as assigned by management