Sr. Patient Scheduling Coord Spine

Overview

Manages a specialty surgical care team consisting of surgeons, APP, and RN support. Provides backup coverage for sub-specialty providers and ensures smooth daily operations during absences. Coordinates ambulatory schedules to meet patient needs.

• Required: High school diploma or GED, three years of customer service experience, ability to resolve problems under stress.
• Preferred: Experience in a surgical specialty environment, knowledge of medical terminology.

• None required.

1. Phone Management: Answers calls for the specialty care team, maintaining low abandon rates.
2. Scheduling: Schedules patient appointments and tests, obtains necessary authorizations.
3. Orders and Results: Orders outside tests/therapy, ensures results are available before appointments.
4. Follow-Up Coordination: Aligns follow-up appointments with tests/treatments, ensures results are loaded into the system.
5. Communication Facilitation: Manages physician-to-physician communication and directs calls.
6. Appointment Management: Cancels and reschedules appointments as needed.
7. Review Studies: Ensures all images from studies are downloaded and accessible.
8. Procedure Coordination: Schedules ambulatory procedures, coordinates activities between residents and faculty.
9. Referral Management: Manages external referrals and follows up as directed.
10. Patient Communication: Returns patient calls and schedules appointments/tests as instructed.
11. Training Support: Assists in training new personnel.
12. Calendar Management: Manages physicians' travel and academic schedules, updates call schedules.
13. Urgent Requests: Manages urgent requests for patient safety and clinical outcomes.
14. Financial Duties: Handles insurance authorizations and assists with billing questions.
15. Other Duties: Performs additional tasks as assigned.

• Proficient with multiple computer systems
• Self-motivated and able to work independently
• Positive attitude when interacting with the public

• Medical office setting

• Occasional (0-35%): Standing, walking, bending, reaching, lifting up to 20 lbs.
• Frequent (65-100%): Sitting, using hands, talking, hearing, seeing