Between June 14, 2025, and July 1, 2025 Atrium Health is transitioning to a new application platform to enhance efficiency and effectiveness of our hiring processes. To ensure a smooth transition and data integrity during this transition we have temporarily limited the number of job postings on the career website.
While active job postings may be reduced during this phase, it is important to note that Atrium Health remains committed to engaging with and attracting top talent. We encourage interested candidates to proactively connect with us by joining one of our established talent communities. Moreover, we will continue hosting in-person and virtual events, offering unique platforms for potential candidates to interact with Atrium Health representatives, learn about our career paths, and gain a deeper understanding of our mission and values.
Service Response Ctr Rep
This job posting is no longer active.
Winston Salem, NC, United States
Job ID: 124760
Job Family: Clerical Support
Status: Part Time
Shift: Day
Detailed Shift and Schedule: 6:30-9:30/6:30-14:30
Job Type: Regular
Department Name: 12531088943410-Switchboard Services
Overview
Job Summary:Handles requests from patients, visitors, and staff for meal orders, patient transport, linen services, housekeeping, engineering, clinical equipment, and switchboard calls. This position is essential during severe weather and requires a flexible schedule.
Education/Experience:- Required: High school diploma or GED and two years of customer service experience.
- Preferred: Experience in a medical environment and call center.
- Valid North Carolina driver's license
- Meal Orders: Guides inpatients through meal ordering and ensures options meet dietary requirements.
- Safety Checks: Reviews medication and allergy reports to ensure meal safety.
- Missed Meals: Follows up with patients who missed meals and coordinates with nursing staff.
- Service Requests: Manages requests for transport, linen, housekeeping, engineering, and clinical equipment, ensuring accurate documentation.
- Escalations: Escalates unanswered requests and follows up on service satisfaction.
- Additional Duties: Performs other duties as assigned.
- Clear and calm phone voice
- Excellent interpersonal skills
- Basic computer skills
- Ability to use multiple software systems simultaneously
- Typing speed of 45 words per minute
- Self-motivated and able to work without supervision
- Positive attitude essential
- Clean, well-lit, comfortable climate
- Subject to interruptions and stressful situations
- Moderate noise level
- Occasional (0-35%): Standing, walking, bending, reaching, lifting up to 20 lbs.
- Frequent (65-100%): Sitting, using hands, talking, hearing, seeing
