Service Response Ctr Rep

Overview

Handles requests from patients, visitors, and staff related to meal orders, transport, linen services, housekeeping, engineering, clinical equipment, and switchboard calls. This position is essential during severe weather and requires a flexible schedule.

• Required: High school diploma or GED and two years of customer service experience.
• Preferred: Experience in a medical environment and handling multiple calls in a call center.

• Valid North Carolina driver's license

1. Meal Orders: Guides inpatients through meal ordering, ensuring options meet dietary requirements.
2. Safety Checks: Reviews medication and allergy reports to ensure meal safety and updates documentation.
3. Missed Meals: Identifies and follows up with patients who missed meals, coordinating with nursing staff.
4. Service Requests: Manages requests for transport, linen, housekeeping, engineering, and clinical equipment, ensuring accurate documentation.
5. Escalations: Escalates unanswered requests and follows up on service satisfaction.
6. Additional Duties: Performs other duties as assigned.

• Clear and calm phone voice
• Excellent interpersonal skills
• Basic computer skills
• Ability to use multiple software systems simultaneously
• Typing speed of 45 words per minute
• Self-motivated and able to work without supervision
• Positive attitude essential

• Clean, well-lit, comfortable climate
• Subject to interruptions and stressful situations
• Moderate noise level

• Occasional (0-35%): Standing, walking, bending, reaching, lifting up to 20 lbs.
• Frequent (65-100%): Sitting, using hands, talking, hearing, seeing