Lead Barista

Overview

FLSA Status: Nonexempt Original Date: May 2016 Last Revision: May 2018 JOB SUMMARY: Creates the Starbucks Experience for WFBMC customers by providing legendary customer service with prompt service, quality beverages, products, and maintains a clean and comfortable store environment. Ensures all health department rules and policies are maintained. Responsible for cash handling and securing the retail Starbucks store. EDUCATION/EXPERIENCE: High School diploma or GED equivalent with four years' experience in a food service environment required. LICENSURE, CERTIFICATION, and/or REGISTRATION: Serv Safe required. Advanced Store Training certification required within 90 days with Starbucks District Manager. ESSENTIAL FUNCTIONS: 1. Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards. Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments. Maintains a double gold rating from NSF. 2. Monitors quality of product at stations, ensures recipe compliance and adherence to departmental guidelines. Ensures that productivity, delivery, serving line start times and schedules are met. 3. Responsible for setting up the store for opening and closing. Minimizes product waste and controls cost. Ensures all equipment and supplies are properly utilized, maintained, and handled to avoid waste and/or breakage. Follows recipes, portion control guidelines, and manages food and supplies. 4. Prepares food according to departmental policy and procedures using standardized recipes to ensure all items are of a high quality. Completes and follows HACCP documentation and guidelines. 5. Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment. Responds to corrective action plans from weekly sanitation inspections. 6. Ability to plan workday concerning time, equipment usage, quantities needed to ensure meals are served on time. Monitors the amount of food needed for the day based on production sheets. Notifies Manager if adjustments are needed. 7. Assumes role of the Asst. Manager when necessary and maintains work area in an orderly and sanitary manner according to policy; compliance with departmental and/or brand standards. 8. Assists the Department Manager with leadership within the department. Assists in managing budget responsibility, as well as keeping overtime to a minimum. Participates in a minimum of two Food Safety Audits per year. 9. Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training 10. Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment. Demonstrates a personal responsibility and commitment to customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building. SKILLS/QUALIFICATIONS: Participates in department?s performance improvement initiatives Performs duties accurately and efficiently Works as a team player; provides support to other Food and Nutrition Services departments as requested by management Supports diversity through cultural awareness and special menus Must be fluent in English and able to follow instructions Relies on experience and judgment to plan and accomplish assigned tasks and goals Orients, trains, assigns and checks the work of junior employees Ability to operate various cooking equipment, as well as follow recipes Ability to withstand large temperature variances from cooking areas to freezers and coolers Desire to achieve high customer service standards Ability to communicate with a wide variety of people including patients, visitors, hospital staff, and management WORK ENVIRONMENT: Ability to work weekends and holidays May be required to work in all areas of the Food and Nutrition Services departments including kitchen and retail areas Exposure to wet tile floors and dangerous, sharp equipment PHYSICAL REQUIREMENTS: 0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum .