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CP Quality Coordinator

Winston Salem, NC, United States
Job ID: 122488
Job Family: Allied Health-Tech
Status: Full Time
Shift: Variable
Detailed Shift and Schedule: Full time - Schedule could be varied including evening, weekends, and holidays as needed.
Job Type: Regular
Department Name: 12531085039003-Laboratory


Position Highlights: 

  • Shift Schedule:  Full Time, Evening and holiday’s as needed
  • Department:  Clinical Pathology
  • Location:  Winston Salem Medical Center

What We Offer:

  • Day 1 Health Coverage: Amazing health insurance with the option of copay or HSA eligible plans
  • Wellness Incentives: Up to $1,350/year in wellness incentives through our LiveWELL program
  • Education: Eligible for our Prepaid College Tuition Assistance program (up to $5,250/year)!
  • Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave
  • Retirement: Up to 7% employer-paid retirement contributions


  • Bachelor’s degree in Clinical Laboratory Science from an accredited institution or Bachelor’s degree in a Chemical, Physical, or Biological science required.  
  • Five years’ clinical laboratory experience required.
  • ASCP required. Specialty certification preferred.


The Clinical Pathology (CP) Quality Coordinator is responsible for coordinating and standardizing when possible the CP Laboratory Quality Program across the Atrium Health Wake Forest Region.  Through effective leadership the Quality Coordinator serves as a resource for laboratory quality and process improvement. This role is responsible for collecting, coordinating, and analyzing data for routine reporting of CP Laboratory Sections to look for trends and opportunities for process improvement. Further this role will serve as an internal consultant and a resource for quality metrics and process improvement across the region.  This role will utilize laboratory expertise to proactively oversee the quality program and process improvement to ensure compliance with WFBMC mission and values, policies/procedures, and internal/external regulatory bodies, including but not limited to CAP, CLIA, FDA, AABB, OSHA and the Joint Commission.

This position will report to CP Lab Medicine Director.

ESSENTIAL FUNCTIONS:                                                                                                                                                                                                                                            

  • Basic knowledge of risk management principles.
  • Abstracts data from the electronic medical record or from paper documents as applicable. 
  • Makes recommendations for key indicators; however, metrics are determined at the discretion of laboratory leadership.
  • Reviews and assists as necessary with applicable CP proficiency testing and non-conforming events.
  • Maintains standardized reporting of audit findings using control charts, dashboards or other formats at the discretion of Laboratory Leadership. 
  • Works with laboratory informatics as necessary to improve data collection, improve quality processes or develop new reports.
  • Coordinates the FPPE and OPPE process for the region.
  • Coordinates the Customer Satisfaction process for the laboratory.
  • Assists with creating and maintaining quality related policies, procedures and standards of practice within the laboratory; standardizing across the region when possible.
  • Other duties as assigned by laboratory leadership.


  • Comprehensive understanding of regulatory guidelines/standards for laboratories.
  • Comprehensive understanding of the electronic medical record
  • Ability to make sound and timely decisions
  • Ability to cooperate and work well with others
  • Strong organizational skills with ability to work in a fast-paced environment independently or as part of a team
  • Detail oriented with strong analytic/problem solving skills; knowledge of laboratory theory and technique
  • Computer skills to include; Word, Excel, Access, Outlook, and PowerPoint
  • Basic knowledge of CLIA, CAP, COLA and TJC laboratory and point of care testing standards
  • Basic knowledge of the OIG Model Compliance Plan for Laboratories
  • Basic knowledge of risk management principles