Between June 14, 2025, and July 1, 2025 Atrium Health is transitioning to a new application platform to enhance efficiency and effectiveness of our hiring processes. To ensure a smooth transition and data integrity during this transition we have temporarily limited the number of job postings on the career website.
While active job postings may be reduced during this phase, it is important to note that Atrium Health remains committed to engaging with and attracting top talent. We encourage interested candidates to proactively connect with us by joining one of our established talent communities. Moreover, we will continue hosting in-person and virtual events, offering unique platforms for potential candidates to interact with Atrium Health representatives, learn about our career paths, and gain a deeper understanding of our mission and values.
Risk Mgmt Investigator
This job posting is no longer active.
Winston Salem, NC, United States
Job ID: 122517
Job Family: Protective Services
Status: Full Time
Shift: Variable
Job Type: Regular
Department Name: 12531088943105-Risk Management
Overview
Job Summary- Independently investigates professional liability occurrences.
- Evaluates information to identify standard of care issues and quality improvement opportunities.
- Prepares for the legal defense of potentially compensable events, including property loss and liability events.
- Collaborates with Case Managers and Third Party Administrator.
- Maintains confidentiality of all patient and visitor information.
- Bachelor's degree or RN degree.
- Two years of experience in an investigative position or clinical experience.
- Preferred: Knowledge of liability insurance policies, medical terminology, and medical environment.
- Must obtain one of the following within the first year:
- North Carolina Adjusters License
- Certified Professional in Health Care Risk Management (CPHRM)
- Health Care Risk Management (HRM)
- Ensures compliance with hospital standards and risk prevention.
- Conducts thorough investigations to avoid civil liability.
- Requires knowledge of medical care, equipment, NC law, fair claims practices, and healthcare regulatory reporting.
- Investigates patient injuries related to medical device failures and reports findings.
- Acts as liaison for Social Services and law enforcement regarding patient status and threats.
- Consults with staff on risk management to minimize exposures.
- Coordinates with experts and department personnel to address patient care issues.
- Reviews incident reports to evaluate injury severity and initiate investigations.
- Identifies and eliminates hazards to maintain a safe environment.
- Handles Patient Relations investigations and complaints, including billing adjustments.
- Ability to conduct unbiased interviews and gather facts.
- Accurate documentation and organized work.
- Excellent interpersonal skills and confidence in communication.
- Creative thinking for process improvement.
- Open-mindedness and willingness to learn.
- Manages workload efficiently and prioritizes tasks.
- Proficiency in Microsoft Office.
- Knowledge of medical terminology.
- Professional demeanor and ethical conduct.
- Primarily office-based.
- Occasionally reports to incident scenes.
- Tolerates various indoor and outdoor environments.
- Local travel to affiliates occasionally.
- Limited out-of-town travel (2-3 trips per year).
- Standing: 0-35%
- Walking: 0-35%
- Sitting: 65-100%
- Bending: 0-35%
- Reaching with arms: 0-35%
- Finger and hand dexterity: 65-100%
- Talking: 65-100%
- Hearing: 65-100%
- Seeing: 65-100%
- Lifting, carrying, pushing, pulling:
- 20 lbs. maximum: 0-35%
- 50 lbs. maximum: N/A
- 100 lbs. maximum: N/A
