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Patient Nurse Navigator Pediatric Immunology

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Charlotte, NC, United States
Job ID: 122365
Job Family: Nursing
Status: Full Time
Shift: Day
Job Type: Regular
Department Name: 11011039132324-Child Specialty Clinic


Levine Children’s Specialty Center is an outpatient pediatric specialty practice providing care to pediatric patients from the ages of 0-21. We have 12 different pediatric specialties under one roof including genetics, rheumatology, surgery, infectious disease, nephrology, physical medicine and rehab, pulmonology, complex care, palliative care, GI, sleep medicine, and endocrinology.  The Infectious Disease and Immunology department sees patients for various reasons including but not limited to HIV, HIV exposed newborns, liver/kidney/heart transplant patients, recurrent fevers, recurrent infections, CMV, immunology deficiencies, and patients and families needing travel medicine consults for anticipated travel across the world.   

The Immunology Nurse Navigator will join the Peds Infectious Disease and Immunology Department.  This nurse will work closely with a multidisciplinary team to care for patients with primary and secondary immunodeficiencies.  Roles and responsibilities will include coordinating patient care, providing patient and family education, participating in the care the patients receive in clinic and on triage, and serving as a liaison for patients and families between departments.   

Job Summary

Coordinate the patient's care to increase the efficiency and quality of care that is delivered to the patient. This role will start with the time of the patient's diagnosis and will continue through the patient's journey throughout their care. Will be the patient advocate and care for them in a highly supportive and personal manner and also will serve as a liaison to ensure that patients and families receive resources and services as needed.

Essential Functions

  • Provides language specific education, psychosocial support, and necessary resources for newly diagnosed patients pertinent to their specific disease, and their families, and coordinates appropriate referrals for those needed services.
  • Educates and provides information to new and existing patients and families regarding diagnosis, work-up, treatments to include surgery, therapy, support services, financial issues, community resources, survivorship issues and follow-up.
  • Serves as liaison for patients and families between departments.
  • Ensures and coordinates (where appropriate) new patient referrals, scheduling of exams, procedures and appointments, identifies potential gaps as well as the coordination of care for patients returning to their communities for treatment and follow-up.
  • Contacts every newly diagnosed patient at the time of the diagnosis.
  • Assesses every new patient for emotional and social needs as well as barriers to care such as: Health insurance, transportation, etc., and refers to the needed resources.
  • Identifies trend barriers to patient expedient care and will conduct service recovery as needed. Responsible for patient satisfaction.


Physical Requirements
Ability to lift objects weighing up to 25 pounds. Occasional stooping, kneeling, crouching. May require sitting/standing for long periods of time.

Education, Experience and Certifications

BSN Degree Required/MSN Preferred. Current licensure to practice as a Registered Nurse in North Carolina required. Certification in the appropriate specialized field within 2 years of being in the position required. Excellent communication skills required.