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Manager, Patient Registration

Winston Salem, NC, United States
Job ID: 119221
Job Family: Patient Accounting/Registration
Status: Full Time
Shift: Day
Detailed Shift and Schedule: Shift is flexible based on needs of the department
Job Type: Regular
Department Name: 55811088941320-Patient Financial Services


Join our team at Davie Medical Center, a proud member of Atrium Health Wake Forest Baptist, as the Manager of Patient Registration. In this pivotal role, you will lead a dynamic team and play a crucial part in ensuring efficient financial clearance and registration processes, contributing to the seamless delivery of healthcare services and exceptional patient experiences. If you're an experienced financial professional with strong leadership skills, we invite you to be a driving force behind our commitment to quality healthcare.

Position Highlights: 

  • Shift Schedule: Full Time (40 hours), Monday-Friday
  • Department: Registration 
  • Location:  Davie Medical Center in Bermuda Run, NC


What We Offer: 

  • Generous PTO: Accrue up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
  • Education Reimbursement: We invest in your professional growth, offering up to $2,500 per year towards a bachelor’s degree and up to $5,000 per year towards a graduate degree.
  • Wellness Incentives: Take advantage of up to $1,350 per year in wellness incentives through our LiveWELL program, prioritizing your well-being.
  • Parental Benefits: We understand the importance of family, providing six weeks of paid birthing-mother maternity leave and four weeks of paid parental leave.
  • Retirement: Secure your financial future with up to 7% employer-paid retirement contributions.


What You'll Do:  As the Manager of Patient Registration at our prestigious institution, you'll be at the forefront of our mission to provide exceptional patient care. Your role involves orchestrating and optimizing a wide array of operations, from patient registration to insurance verification, all aimed at creating a seamless healthcare experience. Leading a dedicated team, you'll be pivotal in shaping a high-performance work environment and ensuring our hospital's adherence to top-notch industry standards. Job responsibilities include, but are not limited to: 

  1. Fosters a high-performance environment focused on quality patient care and positive relationships.
  2. Manages HR goals by overseeing recruitment, training, performance, and policy adherence.
  3. Achieves operational objectives through strategic planning, problem-solving, and process improvement.
  4. Meets financial targets by budgeting, expense analysis, and corrective actions.
  5. Maximizes revenues by providing input on payment and reimbursement strategies.
  6. Ensures quality standards through policy establishment and maintenance.
  7. Maintains data accuracy by reviewing audits and reports.
  8. Tracks revenue trends by managing utilization data.
  9. Informs stakeholders about rules, regulations, and procedures.
  10. Upholds professional standards, policies, and regulations to protect the community.
  11. Stays updated through education and professional networking.
  12. Contributes to achieving hospital objectives by embracing innovation and value addition.


What You'll Need:

  • Bachelor's degree in Healthcare Management or related field with two years experience in healthcare provider finance operations or similar environment; or, an equivalent combination of education and experience. 
  • Experience working as a Supervisor or Lead preferred.

The ideal candidate will also possess the following skills:

  • Excellent interpersonal skills to communicate effectively with patients, physicians and other hospital staff members, exercising a high degree of tact and poise
  • Ability to direct activities of the department by motivating and facilitating staff professional growth and development successfully
  • Analytical skills
  • Ability to facilitate data collection, communicate policies and procedures, interpret and relate federal and state regulatory changes
  • Knowledge of continuous quality improvement and customer focus methods and processes
  • Ability to establish priorities and make decisions quickly under pressure
  • Proficient in Microsoft Office applications and ADT8

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