Winston Salem, NC, United States
Job ID: 121911
Status: Full Time
Shift: Day
Remote Opportunity: No
Department Name: 55811088941612-Registration
Overview
Patient Service Representative
Available Locations: Winston-Salem and Davie locations
Wake Forest Baptist Health is a pre-eminent academic health system based in Winston-Salem, North Carolina. Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 350 primary and specialty care locations and more than 2,500 physicians; and Wake Forest School of Medicine, a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.
Performs a variety of duties associated with patient registration, scheduling, checkout operations, and cash collections. Presents a positive, friendly, and caring attitude to patients and staff throughout the Medical Center.
JOB SUMMARY:
The Patient Services Representative (PSR) is responsible for completing patient registration duties including but not limited to collecting and validating accurate patient demographic and insurance information, obtaining pre-certification or authorization as required, and entering all necessary information into Atrium Health Wake Forest Baptist (AHWFB) ADT system. The PSR is responsible for informing the patient of their estimated liability, collecting patient liabilities, identifying patients in need of financial assistance and referring patients to financial counseling as necessary. This position requires multi-tasking and effective problem solving skills. It is expected that the PSR will foster positive relationships with all patients in an effort to provide quality service. Bilingual preferred.
EDUCATION/EXPERIENCE:
High School Diploma or GED required and three years of healthcare or customer service experience. Patient Access (Scheduling, Registration and Financial Clearance), Insurance verification, billing or certified medical assistant experience preferred.
LICENSURE, CERTIFICATION, and/or REGISTRATION:
N/A
ESSENTIAL FUNCTIONS:
SKILLS & QUALIFICATIONS:
WORK ENVIRONMENT: