Supv, Food Services

Overview

JOB SUMMARY:
The Food Service Supervisor oversees various food service areas (sandwich stand, salad bar, grill, hot foods, and tray line) to ensure customer satisfaction and uphold Wake Forest Baptist Medical Center's mission and values. Responsibilities include managing services, identifying growth opportunities, and implementing business practices.

EDUCATION/EXPERIENCE:

• High school diploma or GED equivalent required
• Two years of supervisory experience required
• Associate's degree preferred

LICENSURE, CERTIFICATION, AND/OR REGISTRATION:

• Serv Safe certification required

ESSENTIAL FUNCTIONS:

1. Manages daily operations to ensure staff have necessary equipment, inventory, and resources to meet goals and deadlines.
2. Assists with cash controls and payroll functions.
3. Identifies potential problems and reports to leadership as needed.
4. Supervises daily work activities, prioritizes tasks, and monitors standards.
5. Provides feedback to employees to reward, coach, correct, and motivate.
6. Ensures compliance with regulations and hospital policies.
7. Establishes a safe work environment through safety training and equipment maintenance.
8. Implements and communicates quality improvements and operating standards.
9. Maintains employee relationships and satisfaction in food service areas, ensuring regulatory compliance.
10. Ensures high service quality and delivery.
11. Promotes and supports workplace diversity initiatives.

SKILLS/QUALIFICATIONS:

• Excellent oral and written communication skills
• Strong analytical ability
• Respect for diverse groups and individuals
• Excellent customer service skills
• Ability to work effectively under stress and time pressures
• Ability to maintain professional relationships with supervisors, staff, managers, customers, and vendors
• Upholds ethical standards and complies with laws and policies

WORK ENVIRONMENT:

• May work in all areas of Food and Nutrition Services, including kitchen and retail areas
• Exposure to wet tile floors and dangerous, sharp equipment

PHYSICAL REQUIREMENTS: