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Supv, Food Services

Winston Salem, NC, United States
Job ID: 119222
Job Family: Support Services
Status: Full Time
Shift: Variable
Job Type: Regular
Department Name: 12531088943401-Dietary Services


The Food Service Supervisor oversees various food service areas (sandwich stand, salad bar, grill, hot foods, and tray line) to ensure customer satisfaction and adherence to Wake Forest Baptist Medical Center's mission and values. They manage services, identify growth opportunities, and implement business practices.


  • High school diploma or GED equivalent required
  • Two years of supervisory experience required
  • Associate's degree preferred


  • Serv Safe certification required


  1. Manages daily operations, ensuring staff have the necessary equipment, inventory, and resources to meet goals and deadlines.
  2. Assists with cash controls and payroll functions.
  3. Identifies and addresses potential problems, reporting to leadership as needed.
  4. Supervises daily work activities, prioritizing tasks and monitoring standards.
  5. Provides feedback to employees to reward, coach, correct, and motivate.
  6. Ensures compliance with regulations and hospital policies.
  7. Establishes a safe work environment through safety training and equipment maintenance.
  8. Implements and communicates quality improvements and operating standards.
  9. Maintains employee relationships and satisfaction in food service areas, ensuring regulatory compliance.
  10. Ensures high service quality and delivery.
  11. Promotes and supports workplace diversity initiatives.


  • Excellent oral and written communication skills
  • Strong analytical ability
  • Respect for diverse groups and individuals
  • Excellent customer service skills
  • Ability to work effectively under stress and time pressures
  • Ability to maintain professional relationships with supervisors, staff, managers, customers, and vendors
  • Upholds ethical standards and complies with laws and policies


  • May work in all areas of Food and Nutrition Services, including kitchen and retail areas
  • Exposure to wet tile floors and dangerous, sharp equipment


Activity0% - 35%35% - 65%65% - 100%
Standing X    
Walking   X  
Sitting     X
Bending X    
Reaching with arms   X  
Finger and hand dexterity   X  
Talking   X  
Hearing   X  
Seeing     X
Lifting, carrying, pushing, or pulling:      
20 lbs. maximum   X  
50 lbs. maximum X    
100 lbs. maximum X