Emergency Communicator, 2nd Shift, Winston Salem

Overview

JOB SUMMARY: Receives information from various sources for emergency services including telephone calls, radio calls and information sent via monitoring equipment. Dispatches security personnel for all Medical Center Campuses, receives emergency code calls and dispatches appropriately. Reacts calmly to all situations (routine and emergency) and ensures that all dispatched requests/contacts with patients, the public, physicians and other hospital staff are carried out in a prompt, courteous, and professional manner.

EDUCATION/EXPERIENCE: High School diploma required. Two years of dispatching or emergency service in field operations preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION: APCO Certification (Association of Public-Safety Communications Officials international) within 6 months of Hire. Emergency Medical Technician certification preferred.

ESSENTIAL FUNCTIONS: 1. Receives calls from Medical Center 6-9111 emergency line and follows all associated protocols and checklists to ensure effective response to emergencies. 2. Dispatches Security personnel to scene as requested by customers to ensure effective and prompt response. 3. Must be able to extract and input data from multiple software platforms as related to transfer and entry of dispatch information. 4. Monitors the Closed-Circuit-TV Camera System for suspicious activity or emergencies and dispatches personnel as needed to ensure prompt response to problems. 5. Monitors equipment panel abnormalities and ensures prompt response to incidents. 6. Ensures that all monitoring equipment is in working order and reports deficiencies to the most appropriate source for any repairs. Monitors all emergency equipment and sends appropriate staff to ensure situation is handled effectively and to document the occurrence. 7. Demonstrates responsibility for professional development by participating in department education programs and department or hospital activities. 8. Provides age/developmentally appropriate assistance in accordance with Age/Developmental Specific Care Guidelines for the specific age groups served. 9. Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building. Performs duties in a manner designed to project a positive image of the Medical Center.

SKILLS/QUALIFICATIONS: Exceptional interpersonal, problem solving and communication skills Ability to deal calmly and effectively with people who may be emotionally volatile Speaks clearly and able to listen effectively Ability to work in continually changing environment Ability to communicate effectively Strong customer service skills Ability to work in confined area

WORK ENVIRONMENT: Clean, comfortable work environment Occasional exposure to unpleasant patients Subject to varying, unpredictable, and stressful situations Moderate noise environment Handles emergency or crisis situations, multiple calls and inquiries Occasionally subject to irregular hours