Office Specialist, Outpatient-Rehab, High Point Medical Center

Overview

JOB SUMMARY: 

Performs a wide range of administrative and office support duties that include, but are not limited to scheduling, answering phones, check patients in/out, verification of insurance information, taking and posting payments, and other clerical support.  This position specifically covers multiple outpatient rehab clinics, with multiple roles. 

EDUCATION/EXPERIENCE: 

• High School Diploma or GED General Studies Required 

ESSENTIAL FUNCTIONS: 

1. Oversees all aspects of general office coordination including but not limited to bookkeeping, copying, faxing, mailing, filing and maintaining office calendar to coordinate work flow and meetings, greet patients, family and visitors to the department and assist them as necessary. Exhibits courtesy, cooperation, and respect towards patients, visitors, physicians, supervisor, and co-workers in all personal and telephone interactions in order to create a positive public image. 
2. Screens and routes telephone calls in a professional and efficient manner to ensure accuracy of all messages. 
3. Provides general clerical support to all staff, as required. Tasks may include typing, copying, faxing, photocopying, distribution of interoffice and outgoing/incoming mail, creation of announcements, memos and letters. Plans and prioritizes secretarial functions based on daily workload and customer needs. 
4. Maintains patient schedule by providing reminder calls to new patients, calling no shows, re-scheduling cancellations, and actively and continuously filling empty spaces. Takes new patient referrals and ensures adequate information for insurance pre-certification process. 
5. Verifies patient insurance from patient/contacting insurance company and obtains precertification authorization using the best process method for the specific insurance using software, payor website, and/or voice verification. 
6. Administers the Credit & Collection policy accurately. Collects applicable co-pays from patients. Enters daily patient charges into computer in a timely manner, and reconciles daily. Performs and actively monitors collections if necessary. 
7. Maintains a filing system for information as well as patient files. Copies medical records in a timely manner as assigned. 
8. Maintains confidentiality in all aspects of patient, visitor, staff and organizational information. 
9. Collects and maintains inventory of office equipment and supplies. 
10. Represents the department in a professional manner at all times. Promotes the department in a positive manner to customers and community at all times. Assists with mail pick/up and delivery as required. Provides back-up and assistance for other staff when needed. 
11. Attends meetings as assigned, and records, prepares and distributes meeting minutes as required. Participates in in-services or training sessions as required 
12. Upholds a professional working relationship at all times and adheres to department rules. 
13. Performs other duties as assigned by management.