Patient Service Coordinator

Overview

JOB SUMMARY:
Helps patients schedule appointments in an ambulatory clinic. Provides courteous and professional service, ensuring timely and accurate appointment processing. Maintains excellent customer service and phone etiquette. Escalates issues to a regional supervisor as needed.

EDUCATION/EXPERIENCE:

• High school diploma or GED required.
• One year of office or clerical experience in customer service.
• Experience in a high-volume, fast-paced environment with phone handling and electronic messaging.
• Preferred: Medical terminology and bilingual in Spanish.

LICENSURE, CERTIFICATION, and/or REGISTRATION:

• Must pass a departmental data entry test.

ESSENTIAL FUNCTIONS:

1. Uses computer programs to schedule, update, and cancel appointments.
2. Follows policies to ensure complete and accurate registration data and billing information.
3. Works with co-workers to meet departmental call rate targets.
4. Screens calls, delivers messages, documents scheduling information, and communicates with clinical departments.
5. Assists with forms, maintains insurance documentation, and obtains referring clinic documentation.
6. Helps improve customer service by identifying problems and proposing solutions.
7. Acts as a courteous liaison between patients, medical staff, and outside agencies, anticipating workflow needs.
8. Performs other related duties as assigned.

SKILLS/QUALIFICATIONS:

• Excellent oral and written communication skills.
• Ability to multitask and resolve problems under stress.
• Positive attitude in demanding situations.
• Professional relationships with patients, physicians, co-workers, and supervisors.

WORK ENVIRONMENT:

• Medical office environment.

PHYSICAL REQUIREMENTS: