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Social Media Technical Analyst - Orthopaedics/MSK

Winston Salem, NC, United States
Job ID: 119565
Job Family: Information Services
Status: Full Time
Shift: Day
Job Type: Regular
Department Name: 35521085033092-Orthopedic Surgery


FLSA Status: Exempt Original Date: December 2016 Last Revision: May 2024

JOB SUMMARY: Under limited supervision, provides installation, maintenance, and highly skilled technical, marketing and social media support for Department.

EDUCATION/EXPERIENCE: Bachelor's degree in Communication, Marketing, IT or related field of study with two years' experience in a electronic, social, technical environment; or, an equivalent combination of education and experience. 


  1. Support all aspects of collaboration with social media and IT within the Department and Service Line
  2. Maintain computer hardware and AV equipment within the department as well as social media platforms in collaboration with Marketing, Communication and Creative Teams. 
  3. Maintain departmental Twitter, Facebook, website and other platforms.
  4. Act as liaison between end-user and computer service center when outside computer repairs are necessary; supply end-user with interim equipment while computer is being repaired. 
  5. Develop and maintain databases for asset management and hardware repairs. 
  6. Maintain knowledge of operating systems, software program products, and networking to ensure stable and efficient production platforms.
  7. Set up and operate AV equipment in academic settings and requested venues. 
  8. Develop technical standards to minimize hardware and software maintenance.
  9. Perform other related duties incidental to work described herein. 


SKILLS/QUALIFICATIONS: In-depth knowledge and experience with end-user computers (desktop computers, laptop computers, personal digital assistants, etc.) and marketing and social media. Demonstrated verbal and analytical skills Excellent customer service skills Ability to work in a team environment 

WORK ENVIRONMENT: Clean, well-lit, comfortable office environment with remote potential. Low to moderate noise Subject to many interruptions and pressure due to deadlines. Occasionally subject to irregular hours. Works with confidential information. 

PHYSICAL REQUIREMENTS: 0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum