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Associate Director - Service Line, Digestive Health

Winston Salem, NC, United States
Job ID: 119026
Job Family: Professional Services
Status: Full Time
Shift: Day
Job Type: Regular
Department Name: 12531085040568-Digestive Hlth Admin


What You'll Do: The Associate Director (AD) for the Service Line is responsible for regional operations and clinical analytics within the Service Line. The AD works collaboratively with the Service Line Leadership Team, affiliate practices and regional hospital locations to increase market share and develop programs across the Service Line network. Additionally, the AD prepares, analyzes, and interprets business intelligence information to assist the Leadership Team and associated departments in achieving financial, quality, patient satisfaction, process management and productivity goals. The position will utilize business intelligence analysis to develop recommendations used to drive operational and strategic decisions for the health system. This position is also responsible for preparing business plans, reports and assigned special projects for the Service Line. 

Position Highlights: 

  • Shift Schedule: Full Time (40 hours), Monday-Friday
  • Department: Digestive Health Service Line
  • Location:  Atrium Health Wake Forest Baptist in Winston-Salem, NC

What You'll Need: 

  • Bachelor Degree in Accounting, Business or Hospital Administration
  • Four years experience in healthcare, project management or other related management position
  • Masters Degree preferred 

Essential Functions: 

1. Manages any necessary operations for affiliate practices and/or service development for outlying hospital locations for the Service Line. Ensures that policies/procedures integrate with the Winston campus. Facilitates all operational/financial needs for the regional Service Line practices to include contract, operations, coding/compliance, billing functions, vendor relationship management and financial reporting. Assists in the implementation of strategic and operational Service Line plans across all locations. 

2. Serves as a vital member of the Service Line Leadership Team to leverage the affiliate practices and community facility locations. Identifies opportunities within the community to expand services, and improve quality and value. 

3. Assists with management of the practice plans at each site, including supervision of administrative staff at Outreach locations. Provides ongoing feedback related to questions associated with compensation plans. As a member of the Leadership Team, assists to ensure compensation is consistent and administrated per the practice plans across the groups. Works with leadership to refresh compensation plans to maintain competitiveness in the marketplace. 

4. Works with the site leadership to understand staffing needs across the Service Line sites and interface with Human Resources in the recruitment and selection process. 

5. Prepares assigned business plans and special projects in conjunction with the Service Line. Assists in the development of short/long range strategic plans for the Service Line. Identifies opportunities for performance improvement and uses business intelligence information to ensure strategic initiatives align with value added activities. Conducts needs assessments and research for plan/project to provide input. Prepares presentations in a professional format for decision-making process. 

6. Cultivates strategic relationships across the health system and related departments to ensure information is gathered efficiently to develop and drive strategic initiatives. Seeks to understand processes and systems within other departments and offers assistance across the health system, as needed, to drive related medical center initiatives. Provides timely and accurate communication to departments across the health system. 

7. Manages the gathering, analysis, and reporting of Service Line business intelligence information, for strategic decision making within the division. Compiles, monitors, and interprets business intelligence information to develop recommendations. Identifies trends and variances based on measuring and analyzing key performance indicators. Responsible for making presentations to the Leadership Team and other groups to provide updates. Uses BI information to recommend operational changes for conserving resources and improving revenue. 

8. Performs financial and operational analysis to develop appropriate recommendations to drive financial and operations decisions for the clinical enterprise and related departments/business units. Prepares, summarizes and analyzes monthly, quarterly and annual reports using accounting practices and methods. Prepares and analyzes variance reports for the Service Line and associated departments and provides follow-up when required. Monitors actual expenditures and revenues, reconciling records against the financial reports, recommending opportunities for cost saving measures or revenue enhancements. Assist with preparation of MOR reporting and necessary follow-up actions. 

9. Develops and monitors data management systems. Develops disease specific monitoring tools to measure and report process, operational, financial, satisfaction, productivity and quality metrics. Responsible for the development and ongoing maintenance of dashboards and provider-specific reports. Assists leadership in management/follow-up of items associated with the Commitment to Excellence (CTE). Assists leadership in developing consolidated dashboards across multiple locations within the Service Line. 

10. Demonstrates responsibility for personal development by participating in continuing education offerings and health system activities. This includes assuming responsibility for keeping informed about health system policies, attending personnel updates and other hospital required activities/classes, maintaining professional competence by demonstrating self-direction for continued education and participating in divisional staff meetings. 

The ideal candidate will also possess the following skills:

  • Excellent communication, presentation and facilitation skills. 
  • Strong communication (verbal and written), facilitation, quantitative, process management and analytical skills are required. 
  • Strong PC background in computer spreadsheets systems and presentation packages. 
  • Strong problem-solving abilities and analytical skills required. 
  • Ability to handle multiple tasks at a time. 
  • Must possess willingness to take on responsibilities and challenges. 
  • Must be a team player with focus on customer satisfaction. 
  • Must be self-motivated and able to work independently. 
  • Must be able to maintain confidentiality.