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Patient Nurse Navigator - Teen Health Connection FT

Charlotte, NC, United States
Job ID: 118519
Job Family: Nursing
Status: Full Time
Shift: Day
Detailed Shift and Schedule: Monday through Friday 8:00 AM to 17:00 PM
Job Type: Regular
Department Name: 11011017933178-Teen Health


The ideal candidate is an experienced RN, who is passionate about providing care to our patients. This position combines hands-on patient care with administrative components. Experience working with prior authorizations and working knowledge of specialty services or pediatrics is preferred. This position will also be cross trained to work in clinic for our other specialty programs: Center for Disordered Eating and Teen & Tots program. 

About Levine Children's Center for Gender Health:

Everyone deserves to be their best, most authentic self. For children and adolescents who don't identify with their sex assigned at birth such as transgender and nonbinary youth-gender-affirmative care can help enhance their overall health and feelings of self-worth. 

Levine Children's Center for Gender Health is the first gender health clinic of its kind in Charlotte and one of only a handful in the region. Our care supports every aspect of our patients' gender identity - in a setting that helps them feel welcome and accepted for who they are. 

Established in 1992, Teen Health Connection is a nonprofit healthcare practice that provides comprehensive adolescent medicine and behavioral healthcare and health education services for adolescents ages 11 to 25. In behavioral choices through community-based prevention and health education programs. Program initiatives include pregnancy prevention; substance abuse prevention (Teen Advisory Board/Youth Drug Free Coalition); and the Empower. Teen Leadership Summit. A variety of parenting classes are offered free of charge to help patents raise responsible teens. 

Mission: To improve the health of adolescents by providing adolescent medicine and behavioral health services, education, advocacy, leadership development, and research through connections among adolescents, parents, and the community. 

Vision: To empower every adolescent to be healthy, safe and successful. 

Shift Details: Monday - Friday 8am - 5pm

Job Summary

Coordinate the patient's care to increase the efficiency and quality of care that is delivered to the patient. This role will start with the time of the patient's diagnosis and will continue through the patient's journey throughout their care. Will be the patient advocate and care for them in a highly supportive and personal manner and also will serve as a liaison to ensure that patients and families receive resources and services as needed.

Essential Functions

  • Provides language specific education, psychosocial support, and necessary resources for newly diagnosed patients pertinent to their specific disease, and their families, and coordinates appropriate referrals for those needed services.
  • Educates and provides information to new and existing patients and families regarding diagnosis, work-up, treatments to include surgery, therapy, support services, financial issues, community resources, survivorship issues and follow-up.
  • Serves as liaison for patients and families between departments.
  • Ensures and coordinates (where appropriate) new patient referrals, scheduling of exams, procedures and appointments, identifies potential gaps as well as the coordination of care for patients returning to their communities for treatment and follow-up.
  • Contacts every newly diagnosed patient at the time of the diagnosis.
  • Assesses every new patient for emotional and social needs as well as barriers to care such as: Health insurance, transportation, etc., and refers to the needed resources.
  • Identifies trend barriers to patient expedient care and will conduct service recovery as needed. Responsible for patient satisfaction.

Preferred Qualifications

  • Case management experience 
  • Behavioral Health background 
  • Pediatric experience 

Physical Requirements
Ability to lift objects weighing up to 25 pounds. Occasional stooping, kneeling, crouching. May require sitting/standing for long periods of time.

Education, Experience and Certifications

BSN Degree Required/MSN Preferred. Current licensure to practice as a Registered Nurse in North Carolina required. Certification in the appropriate specialized field within 2 years of being in the position required. Excellent communication skills required.