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Practice Manager II

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Macon, GA, United States
Job ID: 111177
Job Family: Director/AVP (Dept Head)
Status: Full Time
Shift: Day
Job Type: Regular
Department Name: 32431075433092-Orthopedic Surgery


Job Summary: Provides direction, support, administration and education for day-to-day business operations including revenue enhancement, expense management, patient and employee satisfaction, and hiring, onboarding, coaching, disciplinary action, termination, and evaluation of personnel in physician practices and/or clinics. Ensures effective and efficient use of resources including facilities, staff, equipment, time, capital and inventory. Partners with various Navicent Health contacts to encourage and enhance communication for efficient and effective operations. Interacts daily with physicians and staff regarding the business and clinical operations of the practice and/or clinic. Assumes responsibility for financial performance and compliance with system policies for assigned practices and/or clinics. Delegates appropriately and holds staff accountable. Performs duties with a sense of urgency and in alignment with the goals of the health system. 

Job Criteria - Leadership Behaviors & Standards Strategic Direction: Meets operational goals that support the strategic plan, establishing policy and procedures, and identifying opportunities to gain competitive advantage. Ensures positive outcomes for the department, strives for excellence and achieves departmental goals. Contributes to the organization’s vision, mission and values by identifying opportunities for improving services, processes, or outcomes by defining and implementing solutions. Continually develops personally and professionally. 

Results Accountability: Takes responsibility and demonstrates reliability and dependability by taking initiative, following through on commitments, and assuming ownership for successfully completing job responsibilities. Holds self and others accountable for assigned work/results and raises expectations to achieve better results. Demonstrates ability to tie departmental goals to organizational goals to ensure positive impact. Sets performance metric and measurement method to illustrate outcomes with organizational performance and goal attainment. Identifies and communicates direct relationship between employee satisfaction and patient satisfaction for each position. Strives to exceed employee and patient satisfaction at all times. 

Process Improvement Champion: Approaches problem solving and decision-making using a methodical approach and analyzes information to make well thought-out decisions. Determines when and what changes are needed for process improvement, and improved patient care and facilitates successful implementation by team members. Serves as a mentor to develop changemanagement skills, including embracing changes that are positive and/or necessary for the department/organization. 

 Interpersonal/Communication: Demonstrates Operation Excellence by embracing, practicing and promoting the principles by offering assistance and meeting the needs of customers. Creates an inclusive, welcoming environment and recognizes the importance of individual and cultural diversity in developing effective teams and providing quality patient care. Uses multiple communication methodologies and skills in interacting with employees, peers, patients, physicians, external partners and community members. Promotes a spirit of teamwork within the department/organization. Collaborates and is responsive, working across organizational teams, departments and service lines. 

Financial Accountability: Utilizes allocated resources to achieve desired financial results, while staying within organizational guidelines. Continuously seeks opportunities and encourages employees to contain cost, reduce inefficiencies and eliminate waste that will impact the financial resources of the department/organization. Ability to tie improvements to financial savings or improved utilization of funds. Anchors Technical/Technology Expertise: Identifies and utilizes necessary technology and resources. Evaluates technological advances in field of expertise. Provides opportunities for employees within the department to develop additional technical skills that may improve performance. Ensures employees develop required skills as new technology is obtained.

Leadership Skills/Recruitment/Retention: Uses a leadership style that motivates employees and encourages loyalty, positive outcomes, and enthusiasm within the work group. Demonstrates ability to screen applicants well and select qualified candidates for vacancies. Ability to identify reasons for turnover and address problems when they occur. Ability to identify employee strengths, unique skill sets and create an environment where employees aspire to maximize their personal development and the development of their peers. Encourages employees to pursue career advancement to assist with succession planning within department/organization. Anchors Safety: Initiates a safe work environment for team members and intervenes when safety violations occur. Demonstrates best practices and promotes patient safety. Ensures compliance with Fire Safety, General Safety, Hazardous Materials and Wastes, Emergency Management, Medical Equipment, Security and Utility Systems. 

Corporate and regulatory compliances: Demonstrates understanding and assures compliance with federal and state regulations, accrediting agency standards, and Navicent Health policy and procedures. 

Job Criteria - Major Job Functions Manages practice personnel, including recruiting, hiring, onboarding, staffing, training, coaching, evaluating performance and disciplining practice and/or clinic employees. Conducts regular MD and staff meetings to convey information, engage the staff, identify and resolve problems, and improve the operations and work environment in the practices and clinics. Direct Observation Controls the purchase and use of medical and administrative supplies and materials in the practice and/or clinic. Ensures invoices are processed for payment in an accurate and timely manner. Direct Observation Investigates operational problems and initiates solutions. Assists staff with daily duties in times of increased workflow or staff shortages. Direct Observation Monitors overall revenue processes for the practice and/or clinic in coordination with the Central Billing Office ensuring that all charges are posted and deposits are made according to policy. Direct Observation Participates in the development of annual capital budgets, operating budgets and marketing plans. Direct Observation Serves as a liaison between the practices and/or clinics and Health Services, Navicent Health/Medical Center, Navicent Health/Navicent Health System leaders communicating pertinent information to the physicians and staff. Direct Observation Coordinates physician sponsored events within the community. Direct Observation Supports the corporate service excellence programs to continuously improve employee and patient satisfaction ratings and address comments. Direct Observation Effectively participates in special projects as assigned. Direct Observation 

Specifications: 1. Education: Bachelor’s degree in healthcare administration, Business Administration or healthcare related field strongly preferred or six years progressive physician practice supervisory and management experience. 2. Experience: Three years of relevant experience in physician practice, hospital clinic, healthcare management office, or physician billing and reimbursement position required. 3. Certification/License/Registration: None required. 4. Position Titles and Number Supervised: May supervise Front Office Leader, nurses, Certified Medical Assistant, Secretary, Clinical Coordinator, Clinical Clerkship Coordinator, Medical Education Coordinator, Administrative Coordinator, and other positions assigned to practice and/or clinic. 5. Special Training/Skills: Approximately 90 days on the job training to become independently functional. Must demonstrate thorough knowledge of physician practice operations, fiscal management of physician practices, and regulatory compliance issues in physician practices. Excellent organization skills must be demonstrated to management clinical and business operations. Effective time management and delegation skills are necessary. Strong communication skills, both verbal and written, are necessary to maintain effective relationships with physicians, staff, patients, and other health system employees. Skills in exercising initiative, judgment, discretion, problem solving, and decision making are required to achieve organizational objectives. Must have a working knowledge of Microsoft Office suite. 6. Physical Demands: Must be able to use visual acuity to see monitor screen, computer and hard copy materials. Must be able to hear and verbally communicate in person and over the phone or radio. Must be able to sit for prolonged periods of time (up to 2 hours). Must be able to comprehend and learn operation of various office equipment. Must have functional range of motion of the cervical, thoracic and lumbar spines, upper and lower extremities with a grip strength of 50-60# specific to job evaluation. Must be able to forward reach, overhead reach, bend, squat, kneel and apply proper body mechanics during the transfers and transport supplies and/or equipment using proper body mechanics. Must be able to lift up to 10# specific to job evaluation. 7. Mandatory Training Required: New Employee Orientation, HR/Payroll system and processes training, and practice and/or clinic electronic medical record training.