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Student Success Coordinator - Carolinas College of Health Sciences

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Charlotte, NC, United States
Job ID: 112539
Job Family: Education, Training & Development
Status: Full Time
Job Type: Regular
Department Name: 55511016844259-Student Services



Carolinas College of Health Sciences Student Success Coordinator is responsible for planning and implementing a comprehensive academic success program and for making data-driven recommendations to improve student success, engage faculty in strategies to promote program completion, and to develop student skills to further their education and career. The coordinator will work collaboratively with faculty and staff across the college to effectively implement and promote student success strategies. 


  • Bachelor’s degree in related field required.
  • Previous experience in K12 and/or higher education desired. 
  • Master's degree in related field preferred.
  • Excellent organizational skills and time management skills.
  • Excellent communication skills, written, and verbal.


Promotes the College’s core values and standards of excellence through respectful communication, maintenance of a safe and professional environment, synergistic partnership with those we serve, and anticipation of students’, colleagues’ and customers’ needs. 

  • Contributes to the development and revision of and adheres to policies and procedures. 
  • Assumes responsibility for own actions. 
  • Serves as a role model and/or mentor to students and teammates. 
  • Projects a professional image in dress, speech and behavior including demonstrating respect for others. 
  • Represents the program and college in a positive manner. 
  • Maintains appropriate confidentiality in all aspects of job performance. 
  • Provides accessibility to students and teammates by maintaining office hours and communicating in a timely manner. 
  • Serves as an advisor to support student success. 
  • Participates in college functions (e.g., teammate/departmental meetings, new student orientation, graduation) as appropriate. 
  • Engages in active college committee work to include advising student clubs or organizations (waived for PRN teammates and those with fewer than 30 assigned hours per week). 
  • Fosters beneficial relationships and supports the greater community through service activities. 

Coordinates academic support services utilizing data, research, and best practices to inform institutional policies and procedures. 

  • Develops and implements a mechanism for conducting needs assessment to set the direction for academic support programs and services. 
  • Uses institutional data to identify factors that may impact program completion in order to proactively address barriers to student success.
  • Coordinate the application, approval, and implementation of accommodations for students with special needs. 
  • Collaborates with the director of admissions to identify trends to guide recommendations for admissions policies and processes and to foster students’ successful transition to college. 
  • Develops a process to measure the effectiveness of academic support services. 

Partners with faculty and program chairs to effectively identify and implement student success and retention strategies. 

  • Establishes and fosters professional relationships with and among students, faculty and program chairs. 
  • Coordinates a comprehensive advising and career development program in close partnership with faculty. 
  • Works with the director of teaching, learning and technology to identify faculty development opportunities related to retention and student-centered learning. 
  • Supports faculty and program efforts to integrate persistence and success strategies into educational and curricular offerings. 
  • Collaborates with faculty and program chairs to effectively implement action plans for improvement and initiates proactive measures to assist students in overcoming social, academic, or economic barriers. 

Coordinates activities and services to enhance student retention, program completion, and career planning. 

  • Initiates proactive measures to assist students in overcoming social, academic, and/or economic barriers. 
  • Effectively implements academic support services including content review sessions, tutoring, and supplemental instruction opportunities. 
  • Serves as a success coach providing tools, tips, and resources to empower student success. 
  • Leverages resources and technology effectively to ensure student support is available from on-boarding through graduation. 
  • Serves as the liaison with the Employee Assistance Program to maximize available resources. 
  • Provides resources to help students plan and prepare for life after graduation including the exploration of career and educational opportunities to promote life-long learning. 
  • Coordinates career placement activities with Atrium Health HR (appropriate to the needs of Carolinas College students). 

Maintains professional competence, including system- and college-assigned requirements. 

  • Possesses and continually develops position-specific knowledge and requirements. 
  • Works with manger to identify and schedule needed orientation and/or training related to the position. 
  • On an ongoing basis, participates in appropriate continuing education, training offerings or other scholarly activities (e.g., certification training, formal education, membership in professional organizations, conference attendance, presentation or publications). 
  • Annually evaluates own job performance and goal attainment. 
  • Effectively and appropriately uses computer technology appropriate to position. 
  • Completes relevant training, as required (e.g., annual continuing education (ACE) modules, Title IX and Family Educational Rights and Privacy Act (FERPA) training, Mental health first aid training). 
  • Complies with Atrium Health’s clinical requirements (e.g., tuberculosis screening tests, annual influenza vaccination), as required. 


  • Performs other duties as assigned. 
  • Based on background and relevant degrees, may teach some general education classes.