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Senior Patient Account Rep- Day- Remote

This job posting is no longer active.

Charlotte, NC, United States
Job ID: 108197
Job Family: Patient Accounting/Registration
Status: Full Time
Shift: Day
Job Type: Regular


Must live in GA., NC., and SC.,

Job Summary
Hospice position duties include but are not limited to performing inbound/outbound communications with insurance companies (Medicare, Medicaid, Private Insurance, etc.) for reimbursement of receivables to include investigative research, collection duties, documenting activities, establishing payment agreements, identifying bad debt and other assigned duties.

Position requires auth eligibility, cash posting, claim submission, appeals, and claim status follow-ups. May communicate extensively with other organizational departments, insurance companies, patients, and co-workers to collect and process information relative to receivable payment. Uses a variety of resources and information systems to extract, enter, and analyze data. 

Position requires knowledge of third party liability, Governmental regulations, rules of subrogation and coordination of benefits. Patient relation specialists will be familiar with credit and collection laws and assure they are applied correctly in performing job duties Responsible for all other duties as may be necessary to ensure timely payments of accounts receivable and Patient Satisfaction.

Specializes in providing optimal Customer Service to Navicent Health Hospice patients and guarantors. 


High school diploma or GED equivalent. 

Will consider candidates with an Associates degree in a related field (accounting, finance, healthcare admin) or a Bachelors degree in a related field (accounting, finance, healthcare admin). 


  • Three years experience in a position in collections, insurance, physician office or hospital registration or physician office or hospital billing.  
  • Medical billing and/or insurance follow-up experience preferred. 
  • Auth/Eligibility and cash posting experience preferred.
  • Intermediate Excel experience.
  • Hospice billing experience a plus