Supervisor, Security Officers-Armed, Winston Salem

Overview

JOB SUMMARY: 

Directs daily activities and functions of the Medical Center Security Officers to ensure a safe environment and efficient operation.  Monitors assignments of Medical Center Security Officers and makes necessary interventions.

EDUCATION/EXPERIENCE:

• High school graduate or equivalent; A.S. Degree preferred
• Five years security experience with three years of that as a senior officer/shift leader or ten years in the security/law enforcement field with three years at a supervisory level
• Certified Protection Professional certification may be considered as qualifying experience
• Exposure to EMS and Fire response desired

LICENSURE, CERTIFICATION, and/or REGISTRATION:

• North Carolina Medical Responder training required within first year of employment; certification required within one year of completing training. EMT preferred.
• North Carolina Driver's License (valid with no restrictions) required
• Maintains active Armed Security Guard Registration in accordance with NCGS 74C-4 and satisfies all training and certifications requirements of WFBMC Threat Response Intervention Program
• I.A.H.S.S. Basic and Supervisory Health Care Safety/Security Certifications
• I.A.H.S.S. Safety in Health Care Certifications
• Completion of generic and department specific skills validation and competency training to include Security Services Basic Officer Training Program or equivalent training and certification. 

ESSENTIAL FUNCTIONS:

1. Provides guidance and oversees daily operations of Security and Emergency Communications including staffing, workflow and productivity.
2. Interprets and communicates departmental policies and procedures for the activities and functions of the Medical Center Security Officers.
3. Responsible for occurrences being investigated by Medical Center Security Officers to ensure proper response and documentation.
4. Plans and implements training programs for Medical Center Security Officers to achieve performance standards.
5. Monitors telephone and radio calls received by Medical Center Security personnel to ensure correct and timely response.
6. Maintains firearms proficiency/certification and is actively participating in the Threat Response Intervention Program.
7. Responsible for interviewing and recommending new hires for the department. Responsible for the completion of daily progress evaluations on all new full-time staff.
8. Responsible for orderly and consistent operation of the shift to ensure equal opportunity, advancement and actions.
9. Attends all JCAHO and department training required by continuing education.
10. Provides age/developmentally appropriate assistance in accordance with Age/Developmental Specific Care Guidelines for the specific age groups served.

SKILLS & QUALIFICATIONS:

• Good public relations skills
• Good communication and listening skills
• Demonstrated leadership ability
• Adaptability to situations
• Security personnel are held to the standards of conduct represented in the North Carolina General Statute that regulates private security organizations: §Chapter 74C. Private Protective Services.
• Customer service orientation
• Excellent communication skills
• Ability to work through crises
• Willing to take classes and/or attend workshops to improve skill and knowledge
• Motivates a teamwork environment and able to work in fast-paced environment
• Willing to perform duties and responsibilities of the Security Officer as needed
• Good public speaking skills and the ability to prepare and present training material

WORK ENVIRONMENT:

• Moderate noise environment
• Clean, well lit and comfortable climate
• Frequently exposed to risk of blood borne diseases while restraining patients
• Required to wear protective gear