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VP, Chief Administrative Officer - Rehabilitation Hospital - AH Navicent

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Charlotte, NC, United States
Job ID: 103687
Job Family: Executives
Status: Full Time
Shift: Day
Job Type: Regular
Department Name: 45531053540501-Administration


Job Summary

The Chief Administrative Officer is responsible for the smooth and efficient operation of Navicent’s Rehabilitation Hospital including management of the profit and loss statement for its business, as well as the related resources associated with the entity’s operation. In this capacity, the CAO carries responsibility for integrating the strategic plan of the organization with operations. The CAO provides management oversight for the development of high quality, cost effective, and integrated clinical programs within the entity. The management portfolio held by this leader is notably diverse, with corresponding broad organizational implications and complexity, characterized by substantial scope of responsibility in this respect.

Attention is to be given to systems, program development, quality, fiscal management, compliance and clinical management measures, physician relationships, outreach strategies, work culture enhancement and internal communication and consensus-building. He/she will ensure that Navicent Health's disparate resources are focused enterprise-wide on optimally satisfying the health care needs of those we serve.

The CAO will exercise management responsibility for ensuring efficient services that are designed to meet the needs of patients, physicians, the public and staff. This will either be done directly, or through delegation of responsibility to the management staff.

Essential Functions

  • Develops and fosters effective collaboration between Navicent Health entities, the Corporate Office, and other affiliated organizations to ensure an integrated approach to providing inpatient, outpatient and acute therapy department services and fulfilling the entity's goals and objectives.
  • Works effectively within the system's decision making and organizational structures. Appropriately represents the entity at Board meetings.
  • Collaborates in the development and implementation of strategic and long-range business goals for assigned entity by developing, goals, objectives, and action plans based upon community, Navicent Health, and entity needs; consolidate into the strategic business plan and financial budgets.
  • Works through the management team and medical leadership of the entity, serving as a resource to help reduce costs, enhance revenues, achieve effective utilization and quality goals and objectives, analyze, and utilize information to develop and support management decisions.
  • Communicates key information to the stakeholders of these service areas with respect to managed care, marketplace needs, the competitive environment, cost management, and customer-focused services.
  • Expands Navicent Health's outreach activities and referral networks to ensure effective partnerships are formed which will facilitate the development of a comprehensive and geographically dispersed integrated health care system.
  • Develops and implements a plan of organization for the entity; dividing functions according to complexity, relativity, relatedness, and span of control so that decisions on specific daily operational issues can be delegated in an effective manner. Establish and monitor an effective, comprehensive work force plan.
  • Develops and implements a plan to monitor organization performance by interpreting reports provided to the entity. Establishes internal management information systems for all levels of supervision and staffing. Periodically measure performance against budget and productivity standards, and established goals and objectives.
  • Defines methods to identify and investigate problems; takes corrective action and incorporates activities into a formal plan to include issues related to legal and accreditation requirements. Provides support to medical staff to provide new or enhanced services and the best quality of patient care.
  • Where appropriate, represent the entity to the external market, as well as internally through the application of community relations and marketing activities.
  • Promotes a high level of morale and esprit de corps among entity employees, medical staff, and clientele by providing direct, open lines of communications throughout the organization.
  • Maintains close personal contacts with all constituencies and respond promptly to concerns and complaints.
  • Ensures that all operations of the entity are carried out in an ethical, responsible manner.
  • Resolves internal and external conflicts and investigates complex problems or issues posing significant financial or legal impact, e.g., malpractice, ethical issues, or patient / staff / physician complaints.

Education, Training, and Experience

Minimum bachelor’s degree from an accredited institution required. Master’s degree in business administration or health administration preferred.

Clinical background in physical therapy, occupational therapy, speech therapy, nursing or clinical social work preferred.

Six years’ experience progressive hospital leadership experience required. Inpatient/outpatient rehabilitation leadership experience required. 

Other Job Requirements, Licenses, Certifications

  • Thorough knowledge of principles and practices associated with the activities of the assigned entity and its institutional management and administration.
  • Thorough knowledge of business as it relates to fiscal management, procurement, supply and building and plant maintenance.
  • Demonstrated leadership and complex organizational management skills.
  • Well-developed planning, marketing, organizational development, and business skills. Information systems capabilities and an appreciation for the data which will be required to make meaningful management decisions.
  • Extensive knowledge of laws, rules, and regulations governing patient care and treatment and related services or activities.
  • Ability to establish and maintain effective working relationships with employees, physicians, executive leaders, patients, and family members and promote diversity in the workplace.
  • Works in hospital, clinical and/or assistive living, office indoor environments. Must be able to remain calm under emergency situations. Must be able to utilize appropriate universal and specific precautions for protection from potential exposure infectious or communicable diseases. Tolerate high noise, busy atmospheres, and noxious odors.

Physical Requirements

Must be able to use visual acuity to see monitor screen, computer, and hard copy materials. Must be able to hear and verbally communicate in person and over the phone or radio. Must be able to sit for prolonged periods of time (up to 2 hours). Must be able to comprehend and learn operation of various office equipment. Must have functional range of motion of the cervical, thoracic, and lumbar spines, upper and lower extremities with a grip strength of 50-60# specific to job evaluation. Must be able to forward reach, overhead reach, bend, squat, kneel and apply proper body mechanics during the transfers and transport supplies and/or equipment using proper body mechanics. Must be able to lift up to 10# specific to job evaluation.