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Charlotte, NC, United States
Job ID: 102029
Job Family: Information Services
Status: Part Time
Detailed Shift and Schedule: 9:30 pm - 7:30 am - During the weekday and every other weekend
Job Type: Regular
Department Name: 51011028342563-IAS Service Center Management
Responds to incoming calls, codes, alarms, and pages and contacts the appropriate personnel as indicated by the situation.
Works in a fast paced call center environment with constant telephone ringing and distractions. Works in a sitting position must of day. This position requires high degree of proficiency in verbal and written communications. Must be able to work weekends, holidays and overtime as required. Must be available for occasional callback support. Must be able to handle multiple lines, type, reach, read various prints and alarm panels at a distance of two to three feet, and work through loud noises.
Education, Experience and Certifications
High School Diploma or GED required. Previous experience with phone work or customer service is preferred. There is a multi-week training program for main number answering, and to learn operation of the paging function and emergency code and alarm handling.