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Senior Application Specialist

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Charlotte, NC, United States
Job ID: 90115
Job Family: Information Services
Status: Full Time
Shift: Day
Detailed Shift and Schedule: M-F
Remote Opportunity: Yes
Job Type: Regular
Department Name: 51011028342584-Information Services Training Center


Job Summary

Formulates and defines system scope and objectives. Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs and documents those programs. Provides guidance and training to other application specialists.  

The Principal Trainer (PT) will maintain course curriculum, training materials, and conduct classroom training for the Clinical areas (Epic Ambulatory). They must have an in-depth understanding of workflows, policies and procedures, regulatory requirements and industry best practices for patient care.

Essential Functions

  • Conduct training for all new and existing staff utilizing Epic.
  • Coordinate closely with analysts in order to develop proper training in consideration of end user’s roles to ensure effective training in advance of software updates and new releases.
  • Attending required training/certification programs as required by EPIC to obtain foundational system knowledge and competency.
  • Serving as a liaison between end users, third parties, and Epic implementation staff to ensure the system meets the organization's business needs.
  • Investigate end users' preference while making build decisions and analyzing business operations as they relate to build decisions.
  • Coordinates with clients and peers to enhance system functionality while understanding the possible ramifications to the client's business processes and Information Services. Ensures client requests are properly evaluated and responded to in a timely manner.
  • Leads teams of one or more members in accordance with project demands. Ability to recognize individual team member competencies and assign tasks accordingly. Plans work effort of one's self and possibly other project team members.
  • Manages training when necessary, inclusive of course development and delivery. Ability to break down complex problems into manageable tasks.
  • Demonstrates knowledge of applications and their integration (interface) with and effect on other systems.
  • Provides feedback to management to be used during the evaluation and counseling of team members.
  • Leads projects in one or more aspects of the information systems lifecycle (product selection, business requirement definition, communication, implementation, issue resolution, production support). Develops workplans, estimates tasks, and properly records time tracking for one's self and possibly other team members.
  • Ensures successful completion of assigned projects on schedule, within budget, and in accordance within System standards.


Physical Requirements

Must be able to lift objects that weigh up to 35 lbs. This position is subject to high-level visibility through verbal and written communications with senior hospital management, associated project deadlines, personnel evaluation, and counseling. Must be available for on-call support on a regular basis. Due to project requirements, overtime will be required, as needed.

Education, Experience and Certifications

High School Diploma or GED required; Bachelor's Degree in Computer Science, Business Administration, or related field preferred. Formal training in Information systems, desktop applications, databases, software development packages and programming languages preferred. Epic certification preferred.