Registered Nurse I - Atrium Health Charlotte - Call Center - FT Day
This job posting is no longer active.
Charlotte, NC, United States
Job ID: 96848
Job Family: Nursing
Status: Full Time
Shift: Day
Detailed Shift and Schedule: Mon- Fri
Job Type: Regular
Department Name: 26511022643511-Call Center - Multispecialty
Overview
Job Summary
Provides leadership for front line clerical team members to support practice operations. Oversees team member and patient flow, and leads department functions related to scheduling appointments, care coordination and authorization management, registration and check in/out and revenue cycle functions.
Essential Functions
- Develops staffing plans to maximize use of resources.
- Interviews and selects clerical team members for the department in cooperation with the department manager.
- Trains and assists new clerical team members in the onboarding process for the department.
- Coaches and counsels clerical team members on their performance.
- Oversees meeting performance metrics for the department to include productivity and quality standards.
- Conducts or delegates auditing responsibility for compliance with policies and standard work for the department to ensure metrics are met and processes are appropriately followed.
Work consistently requires long periods of sitting, computer and phone use. Work requires some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds. Must have intact senses of sight, hearing and touch. Must be able to speak and articulate clearly. Works in a fast paced environment.
Education, Experience and Certifications
