Operations Manager - Patient Transport Operations

Overview

Atrium Health Cabarrus is a regional 457-bed, not-for-profit hospital in Concord, NC. More than 4,200 hospital employees provide services through an extensive inpatient and outpatient network, including Jeff Gordon Children's Center, Hayes Family Center and Batte Cancer Center, part of Atrium Health Levine Cancer Institute.

Job Summary

Manages and coordinates patient transport and guest reception activities. Ensures the highest standards of customer services is delivered to our patients, families, and visitors, through the promoting of our Standards of Excellence. Performs administrative oversight and supervision of all staff, patient transport processes and training programs.

Essential Functions
 

• Assists in the identifying, implementing and evaluating of departmental goals, objectives, organization staffing, budget performance standards and quality improvement initiatives for departments.
• Teams with department managers to develop and manage the annual budget. Responsible for identifying, developing and ensuring the use of cost effective measures to meet the patient, family, guest, visitors and staff needs to ensure excellent customer service and financial viability.
• Monitors FTEs, salary, non-salary and overtime expenses incurred as part of the overall operating budget and works to contain cost wherever possible.
• Shares the responsibility of on-call pager for the department, including scheduled weekend and/or evening on-call status.
• Assists with the implementation and supervision of all Joint Commission, Atrium, and departmental standards as they apply to the department including, but not limited to, personnel files, job standards, annual in services, education, training, reports and documents.
• Oversees operation of automated patient transport dispatch system and visitor management system.
• Assists in development and implementation of policies and procedures regulating use of both systems for all hospital staff.
• Communicates effectively with all members of the healthcare team and community to promote customer service and maximize customer satisfaction.
• Promotes educational opportunities for continuing education for the department.
• Ensures adequate equipment and supplies for departmental usage.

Physical Requirements
 

Must be able to move about the Atrium facilities. Works in a well lighted, climate controlled, fast pace healthcare office. Must lift a minimum of 25 pounds and exposure to hazardous material. Promotes a safe environment and performs all work related job responsibilities in a safe manner.

Education, Experience and Certifications
 

Bachelor's Degree required. 1 year of progressive management experience in a healthcare environment or hotel industry required.