The Chief Nursing Officer I (CNO I) is responsible for facilitating leadership, strategic planning, decision-making, and effective execution of nursing functions at Atrium Health Navicent Beverly Knight Olsen Children's Hospital. This position is accountable to local and enterprise service line leadership operating within a highly complex organizational structure. The CNO I provides leadership, guidance, and direction in achieving outcomes consistent with organizational mission, philosophy, goals, and objectives. Assumes strategic leadership responsibility for the assessment, planning, identification of outcomes, implementation, and evaluation of clinically effective and efficient systems of care and service within the continuum of care. Participates in long range planning, goal setting, program development related to nursing functions.
The CNO I will require the leadership skills and behaviors needed to drive strategic objective initiatives, goal setting, performance monitoring & attainment, complex problem solving, coaching, multi-modal communication, relationship & network building, and engagement/alignment with organizational strategy & tactics.
- Oversees clinical and business operations for Atrium Health Navicent Pediatric Service Line. Works collaboratively with local and service line leaders to develop and implement patient clinical care programs that are multi-disciplinary and integrated, meeting the needs of the patients and community. Ensures that innovative and emerging trends are operationalized, as appropriate. Ensures an accessible delivery model. Represents Atrium Health Navicent to the community, as appropriate.
- Responsible for budget development: provider growth assumptions, visit volumes, productivity goals and budget Observation and implementation, monitoring, and accountability for areas within scope. Oversees clinical issues pertaining to resource utilization, utilization review, quality improvement, risk management, clinical equipment issues and other issues, as appropriate. Prepares a programmatic budget when asked and maintains expenditures within that budget. Oversees and provides input for capital investment decisions for defined areas.
- Works with AHNMG leadership and participates in the recruitment physicians and APPs that represent a spectrum of highly qualified providers offering a comprehensive experience for patients, residents, and medical students. Recommends, in collaboration with the respective Vice Presidents, the appointment, reappointment or termination of managers, physicians and/or APPs. Enhances communication between practicing, frontline physicians, and administration and provides recognition of physicians, nurses, and APPs who go “above and beyond” to support excellence.
- Supports, promotes, evaluates performance, and leadership development, targeting for individuals, the development of desired and/or needed skills for their roles. Identifies and develops future leaders, working with them to develop communication skills and an understanding of the system.
- Responsible for working collaboratively with the Chair of Pediatrics to consider factors related to safety, effectiveness, cost, and impact on service line in the planning and delivery of patient services. Is accountable for the planning, development, and implementation of an approved operational and capital budget for the service line and other areas of responsibility in alignment with institutional goals. Ensures that procedures and controls are employed by each department and analyzes, develops, and monitors corrective action plans to meet established fiscal goals. Supports the development and implementation of effective and innovative educational programs for practicing physicians, nurses, and students.
- Provides guidance on the changing healthcare landscape, continuum of care and future opportunities and leads the development and implementation of strategic initiatives. Oversees the strategic agenda within the defined area of scope, including: business strategies - prioritization of programs, markets, growth, etc.; clinical strategies - development of protocols, safety and quality targets, other clinical standards, etc.; and marketing strategies.
- Responsible for identifying and resolving all issues related to behavior and conduct in collaboration with Human Resources.
- Elevates the focus on quality and safety performance throughout the System; develops and maintains high standards of patient care, teaching and research; and leads performance improvement initiatives. Ensures that evidence-based clinical practice is exercised to ensure high quality, efficient care across the continuum of services; ensures that clinical measures are monitored and responded to for the advancement of excellence; assists in maintaining survey readiness and DNV accreditation where applicable.
Leadership Behaviors & Standards
- Strategic Direction: Meets operational goals that support the strategic plan, establishing policy and procedures, and identifying opportunities to gain competitive advantage. Ensures positive outcomes for the department, strives for excellence and achieves departmental goals. Contributes to the organization’s vision, mission and values by identifying opportunities for improving services, processes, or outcomes by defining and implementing solutions. Continually develops personally and professionally.
- Results Accountability: Takes responsibility and demonstrates reliability and dependability by taking initiative, following through on commitments, and assuming ownership for successfully completing job responsibilities. Holds self and others accountable for assigned work/results and raises expectations to achieve better results. Demonstrates ability to tie departmental goals to organizational goals to ensure positive impact. Sets performance metric and measurement method to illustrate outcomes with organizational performance and goal attainment. Identifies and communicates direct relationship between employee satisfaction and patient satisfaction for each position. Strives to exceed employee and patient satisfaction at all times.
- Process Improvement Champion: Approaches problem solving and decision-making using a methodical approach and analyzes information to make well thought-out decisions. Determines when and what changes are needed for process improvement, and improved patient care and facilitates successful implementation by team members. Serves as a mentor to develop change-management skills, including embracing changes that are positive and/or necessary for the department/organization.
- Interpersonal/Communication: Demonstrates Operation Excellence by embracing, practicing and promoting the principles by offering assistance and meeting the needs of customers. Creates an inclusive, welcoming environment and recognizes the importance of individual and cultural diversity in developing effective teams and providing quality patient care. Uses multiple communication methodologies and skills in interacting with employees, peers, patients, physicians, external partners and community members. Promotes a spirit of teamwork within the department/organization. Collaborates and is responsive, working across organizational teams, departments and service lines.
- Financial Accountability: Utilizes allocated resources to achieve desired financial results, while staying within organizational guidelines. Continuously seeks opportunities and encourages employees to contain cost, reduce inefficiencies and eliminate waste that will impact the financial resources of the department/organization. Ability to tie improvements to financial savings or improved utilization of funds.
- Technical/Technology Expertise: Identifies and utilizes necessary technology and resources. Evaluates technological advances in field of expertise. Provides opportunities for employees within the department to develop additional technical skills that may improve performance. Ensures employees develop required skills as new technology is obtained.
- Leadership Skills/Recruitment/Retention: Uses a leadership style that motivates employees and encourages loyalty, positive outcomes, and enthusiasm within the work group. Demonstrates ability to screen applicants well and select qualified candidates for vacancies. Ability to identify reasons for controllable turnover and address problems when they occur. Ability to identify employee strengths, unique skill sets and create an environment where employees aspire to maximize their personal development and the development of their peers. Encourages employees to pursue career advancement to assist with succession planning within department/organization.
- Safety: Initiates a safe work environment for team members and intervenes when safety violations occur. Demonstrates best practices and promotes patient safety. Ensures compliance with Fire Safety, General Safety, Hazardous Materials and Wastes, Emergency Management, Medical Equipment, Security and Utility Systems.
- Corporate and regulatory compliances: Demonstrates understanding and assures compliance with federal and state regulations, accrediting agency standards, and CGHS policy and procedures.
Education: MSN required. If undergraduate degree is BSN a Master's Degree from a health-related program or MBA is acceptable. Must have MSN if undergraduate degree is not BSN. Doctoral Degree DNP/PhD preferred.
Experience: Minimum 8 years senior nursing leadership and management experience in Pediatrics required.
Certification/License/Registration: Current RN license or temporary license as a Registered Nurse Petitioner in the state in which you work and reside or if declaring a National License Compact (NLC) state as your primary state of residency, meet the licensure requirements in your home state; or for Non-National License Compact states, current RN license or temporary license as a Registered Nurse Practitioner required in the state where the RN works.
Position Titles Supervised: Directors, Managers
Mandatory Training Required: Must attend mandatory organizational/departmental annual training.
Patient Population Age Groups:
__X__ Infant (0 – 12 months) __X__ Toddler (1 - 3 years) __X__ Preschooler (3 – 6 years)
__X__ School age (6 – 12 years) __X__ Adolescent (12 – 16 years ____ Adults (17 – 65 years)
____ Geriatric (65 + years) ____ All ____ Does not provide direct patient care.
This position will involve NO exposure to blood, body fluids, or infectious materials.