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Intake Specialist - Atrium Health Home Health Charlotte - Part Time

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Charlotte, NC, United States
Job ID: 79033
Job Family: Clerical Support
Status: Part Time
Shift: Day
Detailed Shift and Schedule: Monday 930a-6p (30 min lunch), Wed-Friday 2p-6p, holiday rotation, possible weekend back up
Job Type: Regular
Department Name: 42011008041612-Registration


Shift Details: Monday 12-6p, Tuesday 2-6p, Thursday 2-6p, Friday 12-6p, Expected to work on 1st day of each month to meet insurance department needs (due to some holidays, possible rotation), holiday rotation, possible weekend back up, cross train for data entry. 

Job Summary

Processes insurance verification on received home health referrals. Verifies insurance, and ensures reimbursement criteria are met for prescribed services. Creates clean verifications in an effort to streamline cash flow for the company. 

Essential Functions

  • Verifies payers for coverage criteria and communicates any financial obligation to the customer. (when necessary)
  • Obtains initial pre-certification or authorization for prescribed services as dictated by patient's insurance.
  • Monitors several portals for incoming referrals to process timely
  • Works software tasks and workflows
  • Monitors emails and answers timely and efficiently 
  • Answers incoming calls as needed
  • Attention to detail
  • Ability to multi-task with high volume of home health referrals

Physical Requirements
Work requires long periods of sitting and manual dexterity.

Education, Experience and Certifications

High School Diploma or GED required. 2 years' experience in a medical retail, medical office setting or equivalent combination of training, education, and experience. Knowledge of Availity, BlueE, eServices, NCTracks, other payor websites preferred.