Supervisor - Business Operations

Overview

Job Summary 

Develops and executes workflow processes and projects that promote efficiency, standardization, and high-quality outcomes across assigned ambulatory areas. Projects impact practice operations, access, scheduling, charge entry, coding, eligibility, referrals, revenue cycle, customer relationship management, and/or care coordination and the like. Leads projects, assigned team members, develops and maintains budgets for projects, as well as project execution within established deadlines. 

Essential Functions 

• Negotiates well with providers, staff, and practice managers to achieve stated organizational goals. 
• Evaluates the current readiness for change and works to facilitate the change management process for customers. 
• Leads teams  on multiple projects. Develops mitigation strategies to ensure that projects stay on target and customers’ expectations are met. 
• Collects, reviews, and analyzes data related to assigned projects and alerts leaders when goals or deadlines are at risk. 
• Translates data into usable, actionable information for decision making at a practice, service line or organizational level. 
• Develops clear, concise documents including; job aids, training documents, executive summaries, etc. 
• Demonstrates high level proficiency in use of all appropriate tools, including practice management systems, presentation software, spreadsheets, and revenue cycle tools. 
• Acts as a subject matter and processes expert of assigned area. Teaches and develops others utilizing these concepts, processes, and tools so that users are proficient. 
• Conducts time studies for various process improvement activities and compares performance prior to process changes and post implementation. 
• Documents process workflows, develops job aids, documents process changes and publishes documents in an organized, disciplined format. 
• Maintains an adequate knowledge base of healthcare trends. 

Physical Requirements 

Work is performed in an open office with some partitioned areas. Work is generally performed at a desk using telephone and computer entry. Travel to other facilities and practices in teammate’s vehicle is required on a regular basis. Each teammate has the responsibility to work in a safe manner. 

 Education, Experience and Certifications 

Bachelor’s Degree plus 2 years of clerical or clinical practice operations experience or 8 years of related experience required; 2 years’ supervisory experience preferred. Excellent communication skills and attention to detail are essential.