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Supervisor - Business Operations

This job posting is no longer active.

Charlotte, NC, United States
Job ID: 78734
Job Family: Professional Services
Status: Full Time
Shift: Day
Detailed Shift and Schedule: 8a-5p
Remote Opportunity: Yes
Job Type: Regular
Department Name: 21051017239025-Flex Staff


Job Summary 

Develops and executes workflow processes and projects that promote efficiency, standardization, and high-quality outcomes across assigned ambulatory areas. Projects impact practice operations, access, scheduling, charge entry, coding, eligibility, referrals, revenue cycle, customer relationship management, and/or care coordination and the like. Leads projects, assigned team members, develops and maintains budgets for projects, as well as project execution within established deadlines. 

Essential Functions 

  • Negotiates well with providers, staff, and practice managers to achieve stated organizational goals. 
  • Evaluates the current readiness for change and works to facilitate the change management process for customers. 
  • Leads teams  on multiple projects. Develops mitigation strategies to ensure that projects stay on target and customers’ expectations are met. 
  • Collects, reviews, and analyzes data related to assigned projects and alerts leaders when goals or deadlines are at risk. 
  • Translates data into usable, actionable information for decision making at a practice, service line or organizational level. 
  • Develops clear, concise documents including; job aids, training documents, executive summaries, etc. 
  • Demonstrates high level proficiency in use of all appropriate tools, including practice management systems, presentation software, spreadsheets, and revenue cycle tools. 
  • Acts as a subject matter and processes expert of assigned area. Teaches and develops others utilizing these concepts, processes, and tools so that users are proficient. 
  • Conducts time studies for various process improvement activities and compares performance prior to process changes and post implementation. 
  • Documents process workflows, develops job aids, documents process changes and publishes documents in an organized, disciplined format. 
  • Maintains an adequate knowledge base of healthcare trends. 

Physical Requirements 

Work is performed in an open office with some partitioned areas. Work is generally performed at a desk using telephone and computer entry. Travel to other facilities and practices in teammate’s vehicle is required on a regular basis. Each teammate has the responsibility to work in a safe manner. 

 Education, Experience and Certifications 

Bachelor’s Degree plus 2 years of clerical or clinical practice operations experience or 8 years of related experience required; 2 years’ supervisory experience preferred. Excellent communication skills and attention to detail are essential.