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CEO - Atrium Health Navicent - Baldwin

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Milledgeville, GA, United States
Job ID: 70942
Job Family: Executives
Status: Full Time
Shift: Day
Job Type: Regular
Department Name: 12031053340501-Administration


About Us                                                                                                                                                                  
Atrium Health Navicent Baldwin is a 140-bed, acute care facility located in Milledgeville, Georgia providing 24/7 emergency services, radiology services, women's services and general medical and surgical services to the 150,000 residents living in Baldwin and surrounding counties.

The hospital offers high-quality, patient-centered care in a wide range of medical services including inpatient and outpatient treatment in addition to 24/7 Emergency Room.

Atrium Health Navicent Baldwin Services:

  • Ambulatory Care
  • Atrium Health Navicent Cardiac & Pulmonary Rehabilitation, a Facilty of Atrium Health Navicent Baldwin
  • Cardiopulmonary Testing
  • Diagnostics Cowles Clinic
  • Emergency Room
  • Intensive Care Unit
  • Laboratory Services
  • Radiology
  • Rehabilitation Services
  • Skilled Nursing Unit
  • Sleep Center
  • Atrium Health Navicent Surgery
  • Atrium Health Navicent Women's Care

Level III Emergency Cardiac Care Center Designation
The Georgia Department of Public Health’s Office of Cardiac Care has designated Atrium Health Navicent Baldwin as a Level III Emergency Cardiac Care Center, recognizing the hospital’s commitment to excellence in emergency cardiac care.

Established in 2017, the Georgia Department of Public Health’s Office of Cardiac Care seeks to improve survival rates for out-of-hospital cardiac arrests and heart attacks through quality improvement, benchmarking and guidelines supported by standardized data collection. Hospitals that meet certain criteria are designated as Emergency Cardiac Care Centers.

As part of the process to receive the designation, hospitals must submit heart attack and out-of-hospital cardiac arrest data to the Georgia Cardiac Registry and provide additional data that helps measure performance and provides insight to improve future patient outcomes.

By having a system of Emergency Cardiac Care Centers, local ambulance services are equipped with knowledge to ensure patients receive the proper level of treatment quickly, saving lives, reducing disability and improving quality of life.

Atrium Health Navicent Baldwin, located at 821 North Cobb Street in Milledgeville, is the only designated Emergency Cardiac Care Center in Baldwin County and the Lake Oconee/ Greene County region. The hospital provides 24/7 emergency services. In the event of a cardiac emergency, call 911 or visit the nearest emergency room.

Job Summary:                                                                                                                                                                 

The CEO is responsible for overall Atrium Health Navicent-Baldwin (AHN-Baldwin) management. Including, but not limited to the following: ensures patient and employee safety; maintains organizational financial health and stability; ensures provision of quality health care and patient satisfaction; develops organizational objectives and strategies for achieving them; ensures compliance with statutory and regulatory requirements; maintains supportive relationships with hospital staff and the community.

Leadership Behaviors & Standards

Responsible to anchor the following:

  • Strategic Direction: Meets operational goals that support the strategic plan, establishing policy and procedures, and identifying opportunities to gain competitive advantage.  Ensures positive outcomes for the department, strives for excellence and achieves departmental goals. Contributes to the organization’s vision, mission and values by identifying opportunities for improving services, processes, or outcomes by defining and implementing solutions. Continually develops personally and professionally.
  • Results Accountability: Takes responsibility and demonstrates reliability and dependability by taking initiative, following through on commitments, and assuming ownership for successfully completing job responsibilities. Holds self and others accountable for assigned work/results and raises expectations to achieve better results. Demonstrates ability to tie departmental goals to organizational goals to ensure positive impact.  Sets performance metric and measurement method to illustrate outcomes with organizational performance and goal attainment.  Identifies and communicates direct relationship between employee satisfaction and patient satisfaction for each position.   Strives to exceed employee and patient satisfaction at all times.
  •  Process Improvement Champion:   Approaches problem solving and decision-making using a methodical approach and analyzes information to make well thought-out decisions.  Determines when and what changes are needed for process improvement, and improved patient care and facilitates successful implementation by team members.  Serves as a mentor to develop change-management skills, including embracing changes that are positive and/or necessary for the department/organization.
  • Interpersonal/Communication:  Demonstrates Operation Excellence by embracing, practicing and promoting the principles by offering assistance and meeting the needs of customers.  Creates an inclusive, welcoming environment and recognizes the importance of individual and cultural diversity in developing effective teams and providing quality patient care.  Uses multiple communication methodologies and skills in interacting with employees, peers, patients, physicians, external partners and community members.  Promotes a spirit of teamwork within the department/organization. Collaborates and is responsive, working across organizational teams, departments and service lines.    
  • Financial Accountability:  Utilizes allocated resources to achieve desired financial results, while staying within organizational guidelines. Continuously seeks opportunities and encourages employees to contain cost, reduce inefficiencies and eliminate waste that will impact the financial resources of the department/organization. Ability to tie improvements to financial savings or improved utilization of funds. 
  • Technical/Technology Expertise:  Identifies and utilizes necessary technology and resources. Evaluates technological advances in field of expertise. Provides opportunities for employees within the department to develop additional technical skills that may improve performance.   Ensures employees develop required skills as new technology is obtained.
  • Leadership Skills/Recruitment/Retention: Uses a leadership style that motivates employees and encourages loyalty, positive outcomes, and enthusiasm within the work group.  Demonstrates ability to screen applicants well and select qualified candidates for vacancies.  Ability to identify reasons for controllable turnover and address problems when they occur.  Ability to identify employee strengths, unique skill sets and create an environment where employees aspire to maximize their personal development and the development of their peers.  Encourages employees to pursue career advancement to assist with succession planning within department/organization.
  • Safety:  Initiates a safe work environment for team members and intervenes when safety violations occur. Demonstrates best practices and promotes patient safety.  Ensures compliance with Fire Safety, General Safety, Hazardous Materials and Wastes, Emergency Management, Medical Equipment, Security and Utility Systems. 
  • Corporate and regulatory compliances: Demonstrates understanding and assures compliance with federal and state regulations, accrediting agency standards, and AHN policy and procedures. 

Major Job Functions

Responsible to observe and provide feedback on the following:

  • Ensures efficient delivery of services that are designed to meet the needs of patients, physicians, trainees, the public and staff directly, or through delegation of responsibility to the management staff.  Cultivates and maintains mutually beneficial relationships with physicians, their practices, and referral streams to the physician market.
  • Partners with Atrium Health Navicent senior leadership in the development and implementation of a strategic plan for the Rural Health Network, primary and secondary service areas, and AHN-Baldwin; integrates strategic plans with operations and provides management oversight for the development of high quality, cost effective, and integrated clinical programs. Ensures that appropriate organizational strategies for patient-centered care are coordinated with clinical operations and programs.  Produces programmatic and financial analysis for new business opportunities and proposal development.
  • Responsible for the effective and efficient deployment of labor, financial, and capital resources.  Forecasts revenue and expenses and develops annual operating budgets.  Establishes long-range staffing, financial, and capital plans and contributes to organization-wide long-range forecasting. 
  • Monitors patient access metrics, volume metrics and provider session fulfillment and session templates; works with clinic managers and medical directors to improve access, patient satisfaction, clinic workflow and corrective action plans when indicated.
  • Ensures compliance with statutory and regulatory requirements and with relevant licensing and accreditation requirements.
  • Encourages and supports a culture which promotes excellence, collaboration, empowerment, accountability, and a customer-service focus. Supports and mentors outstanding staff members who are contributing to the success of the operations.
  • Expands AHN's outreach activities and referral networks to ensure effective partnerships are formed which will facilitate the development of a comprehensive and geographically dispersed integrated health care system. 
  • Develops and implements a plan of organization for the entity; dividing functions according to complexity, relativity, relatedness, and span of control so that decisions on specific daily operational issues can be delegated in an effective manner. Establish and monitor an effective, comprehensive work force plan.
  • Develops and implements a plan to monitor organization performance by interpreting reports provided to the entity.  Establishes internal management information systems for all levels of supervision and staffing.  Periodically measure performance against budget and productivity standards, and established goals and objectives.
  • Defines methods to identify and investigate problems; takes corrective action and incorporates activities into a formal plan to include issues related to legal and accreditation requirements. Provides support to medical staff to provide new or enhanced services and the best quality of patient care.
  • Where appropriate, represent the entity to the external market, as well as internally through the application of community relations and marketing activities.

Service Line

Responsible to observe and provide feedback on the following:

  • Leads the development and implementation of new programs and services in an efficient and cost-effective manner.
  • Ensures workforce strategy that supports the business strategy of the Heart and Vascular, including staffing, aligning skills with roles, leadership development, diversity, and inclusion.  Responsible for all staff selection, budgeted FTE, and maintaining salaries of heart and vascular workforce in accordance with policies and guidelines set by Human Resources and Finance.
  • Responsible for enhancing existing services or creating new services across the care continuum based upon observation and development with enterprise and regional service line stakeholders.
  • Develops and implements specific operational goals and objectives on an annual basis in support of the hospital’s strategic plan and in concert with the overall service line plan for heart and vascular services.
  • Leads and oversees quality control during the development of process maps and frameworks that support improved organizational design and alignment for the service line.
  • Provides thought leadership and guidance to facility and physician service group leaders on heart and vascular related issues/decisions.

1.    Education: Master's degree in Healthcare Administration, Business Administration, or related discipline and extensive experience with administrative programs within a hospital, ambulatory, or other medical setting; or Bachelor's degree in Healthcare Administration, Business Administration, or related discipline. 
2.    Experience: Eight years management experience in a healthcare environment
3.    Certification/License/Registration:  Six sigma black-belt arid/or lean production certification (eligibility or equivalency) and successful application experience.

Enterprise Leadership Imperatives:                                                                                                                 

  • Thinks Critically and Strategically
  • Engages in rigorous problem-solving definition, data collection, and analysis, then makes good decisions in the face of uncertainty and ambiguity.
  • Recognizes important patterns in complex environments, distills the essence, and communicates through “powerful simplification.”
  • Sees the big picture and has a long-term perspective, while balancing it against short-term realities.
  • Envisions and Enacts the Future
  • Creates and communicates compelling visions of exciting, achievable futures.
  • Mobilizes people and transforms organizations to realize the vision.
  • Catalyzes innovation and builds supporting capabilities.
  • Is a committed steward of the Atrium Health culture.
  • Connects and Collaborates Across Atrium Health
  • Recognizes the critical importance of integration and collaboration in achieving high performance.
  • Convenes and nurtures cross-system teams and works effectively in the “white spaces.”
  • Seeks win-win outcomes and puts the well-being of the patient and the overall organization first.
  • Leads effectively across cultures.
  • Builds and Leads Inclusive, High-performing Leadership Teams
  • Understands the value of diversity in teams and gets the best out of all people.
  • Establishes trust and creates a culture of psychological safety to enable candid debate.
  • Builds consensus; decides when necessary.
  • Delivers outstanding results through others.
  • Understands and Shapes the External Environment
  • Is deeply knowledgeable about the Atrium Health business model and the consumer, competitive, political and social environments in which the organization operates.
  • Understands the importance of actively engaging with and shaping these environments.
  • Identifies, assesses and builds relationships with key stakeholders.
  • Mobilizes and directs supporting capabilities in public affairs, communications and government relations to achieve desired outcomes.
  • Builds Talent for and Across the System
  • Demonstrated personal accountability for developing future generations of Atrium Health leaders who reflect the diversity of communities we serve.
  • Engages actively with colleagues in assessing and developing executive talent, focusing on competencies and character.
  • Invests time in coaching and mentoring high potentials for success.
  • Is a role model, embodying the best of Atrium Health’s culture.