This job posting is no longer active.
Charlotte, NC, United States
Job ID: 66506
Job Family: Patient Accounting/Registration
Status: Full Time
Detailed Shift and Schedule: Monday through Friday between the hours of 8:00am - 4:30pm
Remote Opportunity: Yes
Job Type: Regular
Department Name: 21071017240504-Administration - Operations
The Referral Navigator will serve a specialized call-center role, working to stratify patients by need, risk, and/or geographic resources for assistance with a Find Help referral or assignment to a Community Health Worker. This method will focus the support on most time-sensitive requests from our most vulnerable patients and families, while also keeping CHW resources optimized for use with the highest-risk patients. The referral navigators will support referrals from population health, in-patient case management and the medical group for follow-up post-referral. The referral navigators will also connect patients to an Atrium Health primary care practice post referral as well. The Referral Navigator is a key member of the Community Health Acute Social Needs team and recognizes the importance of addressing acute social needs and connecting community members to resources.
Light to moderate walking and standing, carrying small to medium sized boxes (no more than 5-10lbs) for occasional community events
Education, Experience and Certifications