Charlotte, NC, United States
Job ID: 65008
Job Family: Clerical Support
Status: Full Time
Detailed Shift and Schedule: Monday-Friday 8AM-5PM
Job Type: Regular
Department Name: 21091017243515-Call Center - Primary Care
Exemplifies importance of patient care connections through attributes of exceptional customer service, effective communication, and efficient navigation of the enterprise resources. Required to fulfill patient requests, according to specific service line and/or department directives. Extensive knowledge of service deliverables is continuously promoted to drive efficiencies in achieving one call resolution while ensuring patient satisfaction.
Work consistently requires long periods of sitting, computer and phone use. Work requires some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds. Must have intact senses of sight, hearing and touch. Must be able to speak and articulate clearly. Must be willing to work in a fast-paces environment.
Education, Experience and Certifications
High school diploma or GED required; Bachelor’s degree preferred. Superior customer service skills and/or call center experience preferred. One year in a medical office or healthcare experience preferred. Experience with computer applications preferably Microsoft Office, Customer Relationship Management (CRM) Software, Electronic Medical Record (EMR) Software.
Patient Population Served
Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to the ages, culture, developmental stages, and special needs of the patient population served.
Protected Health Information
Machines, Tools, and Equipment
All related office equipment and supplies.