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Program Coordinator - Outpatient and Community Care Management

This job posting is no longer active.

Charlotte, NC, United States
Job ID: 62104
Job Family: Behavioral Health Services
Status: Full Time
Shift: Day
Job Type: Regular
Department Name: 47341018040501-Administration


Job Summary

Plans, coordinates, and evaluates the clinical and operational function of specific programs. Works collaboratively with social workers, nurse care managers, program managers, medical homes, hospitals and community-based agencies. Serves as a resource for medical and community professionals by providing consultation and mentorship.

Essential Functions

  • Supports care management services to help patients follow treatment plans, prevent emergency room visits and prevent unnecessary hospitalizations.
  • Collaborates to ensure transitional support services, including hospital visits, visits for patients after hospital discharge, medication reconciliations, follow-up visits, and linkage to other needed services.
  • Develops evaluation methods to evaluate the impact of Community Care Partners of Great Mecklenburg programs and interventions and tracks results.
  • Identifies opportunities to participate in hospital, healthcare organization and community data collection and process improvement related to managed care.
  • Remains visible within the community by collaborating face-to-face with providers, by serving on local committees and by frequent interaction with related agencies.
  • Promotes staff development through education, contribution to performance evaluations, and identification of mutual goals that enhance continual professional growth and program success.
  • Acts as a liaison between providers, patient/family, community, governmental agencies and staff as needed to ensure performance improvement in coordination of care.


Physical Requirements


Works in clinical office and community-based settings. May come into contact with communicable diseases, confused patients and other behaviors seen in health-challenged populations. Must be able to move about the office, clinical areas and community and travel as needed throughout CCPGM's network of care. Will require periodic travel within the state.

Education, Experience and Certifications

Bachelor's Degree in Social Work, Nursing or healthcare field required. Master's Degree preferred. Current license in good standing within discipline to practice in the state of NC as appropriate to program being coordinated.