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Release Specialist - Call Center 2nd shift M-F

This job posting is no longer active.

Charlotte, NC, United States
Job ID: 54429
Job Family: Medical Records Services
Status: Full Time
Detailed Shift and Schedule: Monday - Friday 8am - 4:30 pm
Remote Opportunity: Yes
Job Type: Regular
Department Name: 51011028343702-Medical Records

Overview

Job Summary

Responsible for responding to requests for patient health information ensuring compliance with all regulatory standards to include HIPAA.



Essential Functions

  • Compares signatures of the requestor with signature on file.
  • Maintains release log of all PHI requests using appropriate systems.
  • Processes requests ensuring timeliness, accuracy and completeness of information.
  • Ensures the accuracy and uniformity of the requestor database.
  • Serves as a resource for other hospital departments and facilities to respond to questions regarding release of patient information.
  • Locates patient information in computer systems, microfilm, or paper record.
  • Provides complete and accurate medical records for review by attorneys, outside agencies and /or third party payors.
  • Responds to valid written subpoenas to produce documents.
  • Creates invoices for billable requests.

Physical Requirements

Major part of day is spent sitting at desk answering the telephone and assisting walk-in customers. Some standing to print, copy and fax records. Bending, stooping, stretching and walking when pulling charts.



Education, Experience and Certifications

High School Diploma or GED required. Medical records and medical terminology experience preferred.