The student success specialist is responsible for assisting the student success director with the planning and implementation of a comprehensive academic success program and assist with engaging faculty in strategies to promote program completion, and to develop student skills to further their education and career.
Promotes the College’s core values and standards of excellence through respectful communication, maintenance of a safe and professional environment, synergistic partnership with those we serve, and anticipation of students’, colleagues’ and customers’ needs.
- Contributes to the development and revision of and adheres to policies and procedures.
- Assumes responsibility for own actions.
- Serves as a role model and/or mentor to students and teammates.
- Projects a professional image in dress, speech and behavior including demonstrating respect for others.
- Represents the program and college in a positive manner.
- Maintains appropriate confidentiality in all aspects of job performance.
- Provides accessibility to students and teammates by maintaining office hours and communicating in a timely manner.
- Serves as an advisor to support student success.
- Participates in college functions (e.g., teammate/departmental meetings, new student orientation, graduation) as appropriate.
- Engages in active college committee work to include advising student clubs or organizations (waived for PRN teammates and those with fewer than 30 assigned hours per week).
- Fosters beneficial relationships and supports the greater community through service activities.
The student success coach/specialist/completion coach assists with advising students and helping them remain on a successful path of completing their academic program(s).
- Assist with helping students with class registration.
- Assist with meeting with students to determine academic goals and help them determine a path towards success.
- Assist with answering students’ questions about program requirements and helping them to remove barriers to their student success, when possible.
- Assist with collaborating with students, student affairs, faculty, and other college teammates and resources to help students with advising.
Assists with coordinating activities and services to enhance student retention, program completion, and career planning.
- Assist with supporting proactive measures to assist students in overcoming social, academic, and/or economic barriers.
- Assist with the student onboarding process to increase student readiness.
- Assist with the implementation of academic support services including offering resources for tutoring, health and wellness, and resume/cover letter reviews.
- Serves as a success coach providing tools, tips, and resources to empower student success.
- Supports faculty and program efforts to integrate persistence and success strategies into educational and curricular offerings.
- Assist with effectively implementing action plans for improvement and initiates proactive measures to assist students in overcoming social, academic, or economic barriers, along with faculty and program chairs.
- Leverages resources and technology effectively to ensure student support is available from on-boarding through graduation.
- Provides resources to help students plan and prepare for life after graduation including the exploration of career and educational opportunities to promote life-long learning.
- Assist with career placement activities with Atrium Health HR (appropriate to the needs of Carolinas College students).
Maintains professional competence, including system- and college-assigned requirements.
- Possesses and continually develops position-specific knowledge and requirements.
- Works with manger to identify and schedule needed orientation and/or training related to the position.
- On an ongoing basis, participates in appropriate continuing education, training offerings or other scholarly activities (e.g., certification training, formal education, membership in professional organizations, conference attendance, presentation or publications).
- Annually evaluates own job performance and goal attainment.
- Effectively and appropriately uses computer technology appropriate to position.
- Completes relevant training, as required (e.g., annual continuing education (ACE) modules, Title IX and Family Educational Rights and Privacy Act (FERPA) training, Mental health first aid training).
- Complies with Atrium Health’s clinical requirements (e.g., tuberculosis screening tests, annual influenza vaccination), as required.
Works in office environment with some travel. Requires walking (15%); standing and bending for filing (20%); and sitting--driving, telephone, personal counseling, and typing--(65%). Responsible for working in a safe manner.
Bachelor's Degree in related field required. Master's Degree preferred. Experience in higher education and student services preferred. Excellent communication, computer, and organization and time management skills required.
Education, Experience and Certifications