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Operations Associate II - Special Project

This job posting is no longer active.

Charlotte, NC, United States
Job ID: 56424
Job Family: Professional Services
Status: Full Time
Shift Details: Regular
Department Name: 21011017244666-Special Project
Location: Charlotte - 2709 Water Ridge Pkwy


Job Summary

Develops and executes workflow processes and projects that promote efficiency, standardization, and high quality outcomes across the Medical Group related to practice operations, access, live answer, charge entry, coding, eligibility, referrals, revenue cycle, customer relationship management, and/or care coordination. Project scope is of intermediate or high complexity.

Essential Functions

  • Collects, reviews, and analyzes data related to assigned projects.
  • Conducts time studies for various process improvement activities and compares performance prior to process changes and post implementation.
  • Acts as a subject matter expert on certain aspects of practice operations as defined above in development of process workflows.
  • Documents process workflows, develops job aids, documents process changes and publishes documents in an organized, disciplined format.
  • Uses critical thinking skills to evaluate the current readiness for change and works to facilitate the change management process for all process and workflow changes for internal customers.
  • Manages several projects at the same time.
  • Trains teammates on various operational systems and/or new functionality through implementations as necessary.
  • Interacts with providers, team members, and practice managers and implements stated organizational goals.
  • Primary role will be with patient access & schedule optimization, supporting ambulatory practices across all specialties
  • Experience related to scheduling, schedule templates, Epic Cadence application preferred.
  • Remote position – will require ability to work at home with reliable internet connection 
Physical Requirements


Work is generally performed at a desk using telephone and computer entry. Travel to other facilities and practices in teammate's vehicle is required on a regular basis. Each teammate has the responsibility to work in a safe manner.

Education, Experience and Certifications.
Associates Degree plus 2 years practice operations experience or 4 years of related clerical or clinical practice experience required.