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Manager - Security

Charlotte, NC, United States
Job ID: 56573
Job Family: Protective Services
Status: Full Time
Shift: Variable
Shift Details: Regular
Department Name: 51011028341816-Security Communications
Location: Atrium Corporate Operations


Job Summary:
Manages all functions of the Security Communications Center which includes monitoring multiple alarm systems, disaster/emergency communication, dispatching Security Staff to Calls for Service.

Essential Functions:

  • Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships, and team building
    • Follow hospital policies and procedures
    • Follow departmental policies and procedures
    • Assume responsibility for keeping informed about changes in policies and procedures
  • Establishes, interprets, and communicates policies and procedures for the activities and functions of the Security Communications Center and Security Services.
  • Establishes and maintains training programs on policy, procedure, and use of equipment.
  • Monitors responses to emergency and routine requests to ensure appropriate actions are taken. Makes recommendations and/or implements changes to improve response and service objectives. Provides effective leadership and management skills with team members to achieve expected service goals.
  • Dispatches Security personnel to scene as requested by customers to ensure effective and prompt response
    • Document request for service and events in Security Communications database
    • Confirms response to the scene and appropriate action taken
    • Documents that information was received
  • Receives calls via Radio Channels or by Phone and follows all associated protocols and checklist to ensure effective response to emergencies
    • Transmits accurate information to personnel as needed
    • Prioritizes emergency calls appropriately
    • Document the emergency in Security Communications database
  • Monitors equipment panel abnormalities and ensures prompt response to incidents
    • Understands purpose and functions of monitor panels
    • Ensures systems are returned to normal working order
  • Monitor multiple alarms systems and dispatch Security, Law Enforcement, Fire Department, or any other appropriate agency depending upon the respective alarm.

Marginal Functions:

  • •AHEC Housing Key disbursements
  • Patient Alias logs
  • Taking and dispatching calls for courtesy (rides/escorts, battery boost, tire changes…)

Physical Requirements
Majority of duties performed in an indoor office with limited access to visitors. Working conditions can change rapidly from light office work to fast paced high stress environment requiring multiple tasks in a short time frame. Noise level varies from quiet to moderately loud. Requires long periods of sitting, operating computer, and answering phones. Ability to function well in high stress situations with limited assistance. Must be able to make rapid, appropriate decisions that assures the safety of our patients, visitors, and staff by getting them assistance as quick as possible.

Education, Experience, and Certifications:
Bachelor’s degree preferred; will consider other equivalent training and experience. Three years supervisory/management experience in a related field. Knowledge or experience in emergency dispatch functions and technology with preference to dispatch supervisory experience. Must have significant experience in management of personnel and possess significant project management skill. Experience with fire and general alarm systems as well as radio communications systems is valued. Previous or current APCO certification.