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Shift Supervisor - Computer Operator - Full-Time

This job posting is no longer active.

Charlotte, NC, United States
Job ID: 41830
Job Family: Information Services
Status: Full Time
Shift: Night
Shift Details: Regular
Department Name: 51011028342567-IAS Data Center Operations
Location: Atrium Corporate Operations


Job Summary

Manages the operation of one shift. Supervises personnel in computer operations, data entry, data control, and operations support functions. Assigns personnel, directs their work and evaluates operational performance. Has a daily responsibility for problem/change management as related to computer operations procedures and control mechanisms. Maintains quality assurance and security.

Essential Functions

  • Coordinates with staff to maintain within established levels, the operational performance of mid-range and mainframe computer equipment used in supporting the administration, financial, patient care and other departmental computers utilized by the System. Provides responsive support to the application and technical activities of the Department.
  • Provides appropriate safeguards to ensure safety of the System's Data.
  • Assists Information Systems Management in planning, evaluating, scheduling and implementation of new hardware or software or upgrades to existing systems.
  • Assists in the development of ongoing training programs for operation staff.
  • Checks individuals entering the data center equipment area ensuring that they sign in and have approved access. Responsible for internal security of the data center.
  • Monitors the data center fire prevention systems such as FM200, pre-action sprinkler, and general fire panels. Extensive knowledge of these systems is required.
  • Supports the HBOC Star and Pathway Products and PeopleSoft financial applications from an operational perspective.
  • Supports Ancillary and Interface Manager applications from an operational perspective.
  • Implements essential training for the development of operators on shift. Screens, interviews and makes recommendations concerning applicants for employment.

Physical Requirements

Work is subject to high-level visibility through exposure to the System's administration. Requires a high degree of proficiency in verbal and written communications. This position does not have direct patient contact. Must be able to lift objects that weigh up to 55 pounds.

Education, Experience and Certifications

High School Diploma or GED required; Bachelor's Degree in Computer Science, Business Administration or job related field preferred. 3 to 5 years of Computer Operation experience with mainframe and various Unix platforms preferred.