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Staff Education Coordinator

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Rome, GA, United States
Job ID: 53568
Job Family: Nursing
Status: Full Time
Shift: Day
Job Type: Regular
Department Name: 12311112544011-Nursing Education

Overview

The Staff Education Coordinator plans, implements and evaluates in-service educational needs for the staff within the Medical Surgical Services.  Additionally, this role collaborates with staff educators across the system to maximize educational efforts and resources.  Primary tasks include:  orientation of new staff members to the Medical Surgical areas, Residency program facilitator, development of unit-based preceptor program which facilitates unit-specific orientation, coordination of annual staff learning needs assessment, development and implementation of annual in-service education plan for each unit (based on needs assessment and other data), coordinates staff CPR education, maintenance of various educational reports and other special projects on an as needed basis. The Staff Education Coordinator works cooperatively with the medical staff and other hospital staff who support the care of the adolescent, adult and geriatric patients.

   QUALIFICATIONS:

  1. Education
  1. Meets requirements for RN job description
  2. MSN desirable; minimum of Bachelor’s Degree in Nursing
  3. AHA CPR Instructor
  1. Experience
  1. Minimum of 2 years experience as clinical nurse
  2. Experience in computer word processing, esp. Word, Excel and PowerPoint.
  1. Licensure/Certification
    1. Current RN licensure in the state of Georgia
  2. Interpersonal requirements
  1. Possesses strong verbal and written communication skills, has a commitment to customer service.
  2. Communicates effectively with all applicable customers and age groups.

      Ability to work well within a team-oriented environment

  1. Demonstrated leadership skills
  2. Conflict resolution skills
  3. Commitment to concept of lifelong learning

 

   III.    JOB RELATIONSHIPS:

  1. Responsible to:
  1. Director of Medical Surgical Nursing Services
  2. Director of Clinical Education
  3. Senior Vice President and Chief of Patient Services

      B.   Employees supervised:

  1. None
  1. Collaborative Relationships:
  1. Clinical Managers within Medical/Surgical Services
  2. Other FMC staff educators
  3. Staff of Medical/Surgical Services
  4. Director of Quality Management

 

 

IV.       OSHA CLASSIFICATION:   III

 

  1. ENVIRONMENTAL AND JOB HAZARDS:

Frequent exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a hospital environment.

 

VI.      TYPICAL PHYSICAL DEMANDS:

Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination.  Requires standing and walking for extensive periods of time.  Occasionally lifts and carries items weighing up to 50 pounds.  Requires corrected vision and hearing to normal range.  Requires working under stressful conditions or working irregular hours.  Requires some exposure to communicable diseases or body fluids.

 

  1. STANDARDS OF PERFORMANCE:  ROLE SPECIFIC
  1. Professional Role Model:     
    1. Acts as a liaison between local clinical training programs and schools of nursing and the areas within Medical/Surgical Services. 
    2. Serves on patient/family education team.  Supports interdisciplinary education efforts to ensure patient education.
    3. Participates in Performance Improvement activity annually.

 

            B.  Program Development:    

  1. Conducts staff learning needs assessments annually for use in planning unit-based in-service

                        program.

  1. Works with product representatives and other entities to coordinate staff in-service training

for new products, equipment, or procedures specific to Medical/Surgical Services.

  1. Represents Medical/Surgical Services on staff education task forces or committees as       

needed.                      

  1. Maintains Healthstream and communication avenues to include upcoming education events and policy and procedure updates as it relates to units in coordination with Manager of units.

 

    C.  Program Instruction:    

  1. Conducts general nursing orientation with other clinical educators.
  2. Conducts departmental orientation for new employees in Medical/Surgical Services.
  3. Coordinates unit-based, job-specific orientation for employees in Medical/Surgical Services.
  4. Develops/coordinates preceptor program for Medical/Surgical Services.
  5. Facilitates nurse residency program.
  6. Coordinates and instructs along with Clinical Managers, CPR for staff in Medical/Surgical Services.
  7. Coordinates unit-based education plans for areas within Medical/Surgical Services.
  8. Coordinates age-specific training program for areas within Medical/Surgical Services.
  9. Conducts annual skills day based on assessments.

 

  1. ole Competency/Educational Accountability:
  1. Maintains tracking list for staff completion of mandatory hospital, age specific competency testing, nursing and unit specific education and follows through documentation.

education and follows through until all have completed such.

  1. Maintains and develops competency checklist, orientation checklists, etc. which are specific

to areas within Medical/Surgical Services including care of the adolescent, adult and geriatric patients.

  1. Generates educational reports as needed by Director, such as listing of educational

offerings by unit.

  1. Maintains current knowledge of The Joint Commission and other regulatory standards and applies them to practice settings and job responsibilities.  Reinforces education of The Joint Commission standards.
  2. Seeks opportunities to advance own knowledge base related to staff development through

professional journal readings, workshops, etc.

  1. Acts as a liaison between local clinical training programs and schools of nursing and the

areas within Medical/Surgical nursing.

  1. Serves on patient/family education team.  Supports interdisciplinary education efforts to

ensure patient education.

  1. Participates in at least one Performance Improvement activity annually.

 

E.  Promotes Customer Satisfaction:          

1.   Utilizes NRC results to tailor educational efforts.

2.   Participates in community based education efforts.

 

  1. ORGANIZATION WIDE SERVICE STANDARDS:

 

Dignity: We maintain personal dignity in every aspect of care and service. We protect the privacy of our customers and each other.

  • Shares customer information in private only with those who need to know
  • Conducts personal conversations so customers are unable to overhear
  • Protects privacy, modesty, and dignity of customers
  • Knocks and listens for permission to enter before opening any closed door

 

Attitude: We maintain a friendly and encouraging environment by smiling, speaking positively and upholding our brand standards to ensure we are consistently going Well Beyond Expectations.

 

  • Demonstrates friendliness and courtesy by smiling and speaking when passing through facilities
  • Words and actions used positively support Floyd at all times
  • Embraces the brand promise to consistently provide service and resources that are Well Beyond Expectations, including the presentation and use of the Floyd logo and other brand elements

 

Nurture: We are a team, and we work together as a team. We provide assistance without removing responsibility and identify for opportunities for improvement. We reward and recognize excellence and we demonstrate care and concern.

 

 

  • Demonstrates teamwork by working together with all staff members to take care of customers
  • Takes the initiative to assist co-workers with tasks, needs, or other projects
  • Recognizes the efforts of coworkers by giving encouragement and praise
  • Demonstrates concern for emotional and spiritual needs of customers and coworkers
  • Identifies opportunities for the team to improve quality of services, reduce waste, and/or improve customer satisfaction

 

Communication:  We believe communication is a key component to care. We follow the AIDETSM  conversation framework in customer encounters. We listen carefully, use Words that Work, encourage our customers to Speak Up and interact in a professional and friendly manner.

 

  • Acknowledges customers by name, makes eye contact, and asks “How may I help you?”
  • Introduces and gives summary of professional certification, and experience
  • Manages customers’ expectation for duration of their encounter/experience
  • Explains step by step what will happen, answers questions, and leaves contact information
  • Thanks the customer for choosing Floyd
  • Provides positive and active communication about customers to co-workers
  • Practices active listening to the customer, repeating back what they said and answering questions to be sure they were understood
  • Uses Words that Work in customer interactions
  • Encourages customers to speak up with questions or concerns
  • Answers phone in a friendly tone with name, department and “how may I help you.” Asks permission to place caller on hold and transfers calls appropriately.

 

Environment:  We promote a healing environment that is clean, organized, uncluttered, quiet and in good repair.

 

  • Helps to keep all areas of the facility clean, organized, and uncluttered
  • promotes the healing environment by keeping voices low and minimizing environmental noise in the facility (carts, doors, pages)
  • Takes immediate action to correct facility problems
  • Picks up litter while passing through the facility

 

Responsiveness: We escort our customers, promptly address concerns, keep our customers informed and use Service Recovery to correct dissatisfaction.

 

  • Personally escorts customers to the location they need
  • Utilizes appropriate Service Recovery techniques to correct the customer dissatisfaction
  • Promptly and appropriately addresses patient/family concerns and complaints
  • Keeps customers informed about the time they can expect service and proactively communicates any delays