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Scheduling/Care Coordinator FT- Pineville Med Plz

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Charlotte, NC, United States
Job ID: 50857
Job Family: Patient Accounting/Registration
Status: Full Time
Shift: Day
Shift Details: Regular
Department Name: 25201044232412-Gastrointestinal Medicine
Location: Pineville Med Plz - 10650 Park Rd


JOB SUMMARY: Obtains demographic and medical insurance information from patients/representatives. Creates Medical Records and ensures proper patient identity. Reviews work for overall quality and accuracy.

Answers a high volume of incoming calls daily and assists patients with scheduling appointments, directing patients to the right department as appropriate, and send messages via EMR to appropriate clinical teams within the department.

Demonstrates the highest level of customer service and teamwork at all times. Strives to serve the patient and meet their needs. Provides feedback to management team in a timely manner. Models Atrium standards of behavior at all times.


Education: High school diploma or equivalent required Experience: Previous experience working with the public required.  Customer Service and Healthcare experience highly preferred. Other: Computer literate with ability to learn current system.  Medical terminology or ability to learn medical terminology.  Must work independently, use good judgement and decision making skills.  Must have strong emotional stability, have pleasant personality, excellent written and verbal communication skills and a positive attitude toward working with the public.  Dependability and flexibility are required.  Well organized with proven ability to work independently.  Skills should include standard office equipment.

TYPICAL PHYSICAL DEMANDS: Requires functional range of motion.  Requires corrected vision and hearing to normal range, manual dexterity and eye-hand coordination.  Frequent sitting and talking on the phone.

TYPICAL WORKING CONDITIONS: Requires ability to work extended/irregular hours under occasional stressful conditions