Charlotte, NC, United States
Job ID: 52541
Job Family: Patient Care Support
Status: Full Time
Shift Details: Regular
Department Name: 33181012940006-Virtual Care
Location: Charlotte - 1308 Scott Ave Charlotte
Assists physicians and advanced clinical practitioners with patient care, clerical, environmental, and organizational tasks. May assist with administrative duties including scheduling appointments, maintaining medical records, billing, and coding for insurance purposes. Prepare and administer medications as directed by a physician. Provides information to patients so they may fully utilize the benefit from the practice service.
• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently
• Interview and record patients' medical information and measure their vital signs,
• Updates health maintenance at patient visit, accurately identifies medication changes and updates allergy information at each visit
• Utilizes standard precautions, complies with policies and other Regulatory Agency standards
• Completes CLIA approved waived laboratory tests and practice-specific diagnostic testing in adherence to CLIA standards
• Conduct Point of Care testing (POCT) per standing order/provider order. Performs Quality Control and maintenance for Point of Care in-office lab procedures, as applicable
• Responsible for the development and implementation of a treatment plan.
• Lead lower-level staff by providing direction and training
• Collect, prepare and log blood, tissue or other laboratory specimens.
• Ensures ordered laboratory and diagnostic tests are tracked and logged, and that the care team is presented with test results
• Function as an EMR super user
• Complete all annual in-service, education and/or training required to maintain professional standards
• Complete annual unit-based project
Education, Experience and Certifications
High school graduate or equivalent required. Current American Heart Association (AHA) BLS certification required.
Must maintain current certification.
Recognized/certified as a CMA or RMA by one of the following National Organizations:
American Association of Medical Assistants (AAMA), National HealthCareer Association (NHA), National Healthcare Worker's Association (NHCWA), National Center for Competency Testing (NCCT), American Registry of Medical Assistants (ARMA) American Medical Technologists (AMT), National Association for Health Professionals (NAHP), National Registry of Medical Assistants (NRMA).
Candidate must possess the following:
A. Five (5) years of experience as CMA/RMA after certification date
B. Demonstrated expertise in at least one specialty:
a. Two of the five years of experience above are in a specialty, i.e., peds, cardiology, oncology, Occ Med – OR –
b. Specialized certifications, i.e., audio booth testing, UA, BAT testing certification, DOT certification
C. Compete the self-Leader certificate program
D. Must be in good standing within department, with performance rating of meets/exceeds expectations