Share this Job

Supervisor / Clerical Ambulatory - Sanger Heart & Vascular Northeast

Date: Jan 29, 2019

Location: Concord, NC, US, 28025

Company: Atrium Health

Job Req ID: 172804

Position Number: 00133574

Employment Type: Full Time

Shift: Day

Shift Details: Mon-Fri 8a-5p

Standard Hours: 40.00

Department Name: Cardiology - Adult

Location: SHVI - Northeast

Location Details:  Sanger Heart & Vascular Concord

Carolinas HealthCare System is Atrium Health. Our mission remains the same: to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit



Job Summary
Provides leadership for front line clerical team members to support practice operations. Oversees team member and patient flow, and leads department functions related to scheduling appointments, care coordination and authorization management, registration and check in/out and revenue cycle functions.

Essential Functions
  • Develops staffing plans to maximize use of resources.
  • Interviews and selects clerical team members for the department in cooperation with the department manager.
  • Trains and assists new clerical team members in the onboarding process for the department.
  • Coaches and counsels clerical team members on their performance.
  • Oversees meeting performance metrics for the department to include productivity and quality standards.
  • Conducts or delegates auditing responsibility for compliance with policies and standard work for the department to ensure metrics are met and processes are appropriately followed.
Physical Requirements
Work consistently requires long periods of sitting, computer and phone use. Work requires some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds. Must have intact senses of sight, hearing and touch. Must be able to speak and articulate clearly. Works in a fast paced environment.

Education, Experience and Certifications
High School Diploma or GED Required. Associates degree preferred. Customer service and Practice Operations, Call Center or Ambulatory Revenue Cycle experience required. Minimum of 3 years in a medical office setting preferred.


At Atrium Health, formerly Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.


As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.


Posting Notes: Not Applicable

Carolinas HealthCare System is an EOE/AA Employer

Nearest Major Market: Charlotte
Nearest Secondary Market: Concord

Job Segment: Clerical, Medical, Cardiac, Manager, Vascular, Administrative, Healthcare, Management