Share this Job

Sr Management Associate - Ops Performance Improvement

Date: Jan 11, 2019

Location: Charlotte, NC, US, 28217

Company: Atrium Health

Job Req ID: 181100

Position Number: 00149805

Employment Type: Full Time

Shift: Day

Shift Details: Monday- Friday Regular business hours

Standard Hours: 36.00

Department Name: Ops Performance Improvement

Location: Physician Services Group

Location Details:  2709 Water Ridge Parkway, Charlotte 28217

Carolinas HealthCare System is Atrium Health. Our mission remains the same: to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit



Job Summary
Support Medical Group operational leaders in use of reporting tools & metrics to identify variances and opportunities for improvement. 

Essential Functions


  • Demonstrates ability in planning, implementing and evaluating projects, services, policies and procedures with the goal of ongoing performance improvement.
  • Participates in the decision-making structure and processes.
  • Works effectively and assures that effective communications occur between other disciplines.
  • Oversees research on designated topics; benchmarks with current literature and evidenced based practices in Healthcare.
  • Analyzes Medical Group data utilizing reporting tools (Business Objects queries, Power BI, Crimson Medical Group Advantage, Excel pivot tables, etc.) 
  • Demonstrates understanding of practice operations’ workflow and data (scheduling & Epic templates, productivity, revenue cycle, patient experience)
  • Collaborates with operational leaders (Manager to VP-level) to continually enhance Medical Group performance to benchmarks


Physical Requirements
Work requires lifting, moving, walking, and transporting of large materials. Must be able to sit for prolonged periods of time. Must have personal transportation to travel to various locations.

Education, Experience and Certifications
Bachelors Degree required. Masters Degree in Business, Health Administration, or Finance preferred. 2 to 4 years experience in healthcare required.





At Atrium Health, formerly Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.


As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.


Posting Notes: Not Applicable

Carolinas HealthCare System is an EOE/AA Employer

Nearest Major Market: Charlotte

Job Segment: Manager, Medical, EMR, Management, Healthcare, Operations, Research