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Outreach Specialist - Outreach Services

Date: Jul 5, 2019

Location: Charlotte, NC, US, 28217

Company: Atrium Health

Job Req ID: 200609

Position Number: 00141460

Employment Type: Full Time

Shift: Day

Shift Details: Mon-Fri 7:30a-4pm

Standard Hours: 40.00

Department Name: Outreach Services

Location: Outreach Services

Location Details:  3600 Arco Corporate Dr Suite 650 Charlotte, NC 28217

Carolinas HealthCare System is Atrium Health. Our mission remains the same: to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit



Job Summary
Establishes and maintains on-going patient connections through enterprise navigation and a virtual continuum of care.

Essential Functions
  • Utilizes a Computer Technology Integrated (CTI) telephone answering system for processing inbound and outgoing calls.
  • Demonstrates proficiency in database applications used on a daily basis.
  • Assigns all concerns to appropriate personnel within a timely manner.
  • Schedules reminder calls and follow-up calls to obtain feedback regarding patient experience.
  • Assists clients during times of phone and power outages by maintaining a positive and professional attitude during emergency situations and utilizing the emergency phone system.
Physical Requirements
Sitting, standing and walking required. Occasional squatting, bending, kneeling, reaching, twisting and stair climbing required. Must be able to lift up to 10 pounds.

Education, Experience and Certifications
High School Diploma or GED required; Bachelors Degree preferred. Superior customer service skills and medical terminology preferred. Knowledge of Microsoft office applications and 2 years experience in medical setting preferred.


At Atrium Health, formerly Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.


As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.


Posting Notes: Not Applicable

Carolinas HealthCare System is an EOE/AA Employer

Nearest Major Market: Charlotte

Job Segment: Medical, Database, Healthcare, Technology