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Clinical Rehab Liaison - Continuing Care Services - PT

Date: Dec 7, 2018

Location: Charlotte, NC, US, 28203

Company: Atrium Health

Job Req ID: 178140

Position Number: 00164558

Employment Type: Part Time

Shift: Variable/On Call

Shift Details:

Standard Hours: 20.00

Department Name: Referral Development Clinical

Location: Continuing Care Services

Location Details: 

Carolinas HealthCare System is Atrium Health. Our mission remains the same: to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit



Job Summary
Increases referrals by building relationships with Medicare Advantage and commercial payers, assists with patient directed appeals for acute inpatient rehabilitation and assists in performing pre-admission assessments on potential rehabilitation clients.  

Essential Functions

  • Works closely with patients and families to appeal insurance denials
  • Partners with the physician advisor team within Atrium Health to assist in the appeals process for inpatient rehabilitation.
  • Performs sales and marketing calls with potential and current referral sources.
  • Works with nurse managers and therapy coordinators to devise a marketing strategy for each individual territory, and completes weekly reports showing budgeted call.
  • Fosters communication and collaborates with physicians, employees, patients, families and referral sources.
  • Provides health teaching and/or in-services to referral sources and facilitates orientation to promote referrals.
  • Determines the functional status relative to the functional independence measure prior to transfer and helps in deciding appropriateness of rehab potential.
  • Performs an admission screen based on functional progress, potential medical necessity and psychological, social, and financial considerations.
  • Utilizes the information gathered in the screening process to establish the baseline for treatment planning, medical, nursing and therapeutic interventions based upon the patient's diagnosis, acuity, complications and/or secondary diagnosis, the response of the patient to previous care, the patient's goal for this setting, and probable discharge setting from hospital rehabilitation.
  • Coordinates orientation of the patient and family to rehabilitation program.
  • Assist patients/families with the appeals process for insurance authorizations for inpatient rehab

Physical Requirements
Requires frequent car travel, walking, standing, sitting, some lifting, reaching, bending, stooping, pushing and pulling. Must lift some articles up to twenty-five pounds. Must have the ability to move about to accomplish tasks. Ability to clearly and concisely express and exchange ideas via spoken and written English word, conveying detailed information to others accurately and, on occasion, quickly. Must have excellent presentation skills and service excellence. Travel by car required with frequent day trips and occasional overnight travel about once per month.

Education, Experience and Certifications
Associates Degree required. Bachelor's Degree preferred. Licensed or certified clinician required. Trained and qualified clinician such as RN, PT, OT, SLP, NP, PA. Must have a valid driver's license and a vehicle to conduct such travel. Public relations skills preferred. Experience in acute care hospital or rehab setting; marketing; communication skills; ability to problem solve.


* The ideal candidate will have a working knowledge of the insurance authorization process and will work closely with patients/families to appeal insurance denials.  They will also work closely with the physician advisor team at CMC to help with the denials process. 







At Atrium Health, formerly Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.


As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.


Posting Notes: Not Applicable

Carolinas HealthCare System is an EOE/AA Employer

Nearest Major Market: Charlotte

Job Segment: Clinic, Rehabilitation, Medical, Medicare, Healthcare, Part Time