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Appl Spec/Interm/Call Back - IAS Education

Date: Jul 12, 2019

Location: Charlotte, NC, US, 28208

Company: Atrium Health

Job Req ID: 198071

Position Number: 00071615

Employment Type: Full Time

Shift: Day

Shift Details: M-F, 8a-5p

Standard Hours: 40.00

Department Name: Info Svs Training Center

Location: CHS Corporate Operations

Location Details:  Airport Training Center, Building K

Carolinas HealthCare System is Atrium Health. Our mission remains the same: to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit



Job Summary
Formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately complex information systems. Prepares detailed specifications from which programs will be written.


Additional Essential Functions

  • Communicate clear objectives to the participants.
  • Enforce a classroom code of conduct (Ground Rules) to maintain a positive learning environment.
  • Prepare materials and classrooms for course activities.
  • Identify the needs and level of experience of the participants for each course.
  • Adapt training methods and materials to meet the needs of the participants.
  • Deliver curriculum according to content and standards of the course.
  • Plan, provide, and facilitate instruction individually or in groups using various adult learning methods including lecture, discussion, and group activities in a classroom setting.
  • Plan, provide, and facilitate instruction individually or in groups using video conference, web conference, or other distance learning modalities.
  • Observe and evaluate participant’s performance.
  • Provide a positive environment for participants to actively engage in the learning process.
  • Modify existing materials to maintain up to date information and to meet the needs of the participant.
  • Communicate effectively with participants, teammates, and leadership orally and in writing.
  • Participate in scoring end of course assessment (level 2 evaluation), if necessary.
  • Assess skills and coach participants to improve productivity in the classroom.
  • Maintain effective and efficient record keeping for course attendance and completion.
  • Provide effective Operational Excellence reporting to leadership.
  • Collaborate with teammates to enhance the instructional environment.
  • Meet course and team performance goals.
  • Meet professional obligations through efficient work habits including meeting deadlines, honoring schedules, and coordinating with IAS Education team members to meet all obligations of the educator.
  • Maintain up to date status meetings for reporting to leadership.
  • Assist with orientation for new teammates at the associate and intermediate level.

Essential Functions

  • Designs, codes, tests, debugs, documents, and maintains those programs.
  • Manages projects in all aspects of information systems lifecycle (info planning, business requirements definition, implementation, productions support). Communicates and manages project scope.
  • Coordinates with multiple vendors. Competent to work on most phases of applications systems analysis and programming activities, but requires instruction and guidance in other phases.
  • Creates business process for chosen packaged systems. Configures packaged systems.
  • Ensures all user requests are received in writing and properly evaluated. Responds to request in a timely manner.
  • Guarantees efficient and effective completion of project assignments in accordance with standard procedures.
  • Assists in the resolution of issues regarding projects being worked on and develops recommendations for those issues.
  • Assists in work plan development and management.


Physical Requirements
Work is subject to high-level visibility through verbal and written communications with senior hospital management, associated project deadlines, personnel evaluation, and counseling. Must be available for on-call support on a regular basis. Must be able to lift objects that weigh up to 35 lbs. Due to project requirements, overtime will be required, as needed.


Additional Training and Certifications

  • Bachelor’s Degree in education preferred or Associate’s degree with commensurate clinical or education experience preferred.
  • Three years in adult learning preferred
  • Experience in healthcare preferred
  • Experience in Information Services preferred
  • Intermediate knowledge of MS Word, Excel, Power Point, Outlook and SharePoint. Facilitation using Adobe Connect experience a plus.


Education, Experience and Certifications
High School Diploma or GED required; Bachelors Degree in Computer Science, Business Administration or related job field preferred. Experience in Microsoft Office, databases, Software Development packages, programming languages, SQR, Crystal, Unix and AIX. Experience in an educational background should have Information Systems or Business-Related internships or Part-time employment experiences. Two years work experience with IS Technology preferred. Health care industry experience preferred.



At Atrium Health, formerly Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.


As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.


Posting Notes: Not Applicable

Carolinas HealthCare System is an EOE/AA Employer

Nearest Major Market: Charlotte

Job Segment: Developer, Information Systems, Curriculum, Education, Technology, Research